H2coco Profile

Please note we do not ship outside Australia or to PO Boxes

Shipping

H2Coco Pure Coconut Water shipping is available for regions within Australia

Returns

If for any reason you are not completely satisfied with your purchase we will give you a 30-day money-back guarantee from the time you receive the goods.

Please contact us via your Catch account so that we can resolve any problems.

This refund policy does not apply to goods which have been opened or damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.

We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of loss, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. H2Coco will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Where We Will Provide an Exchange or Refund

As required by the Australian Laws including the Competition and Consumer Regulations 2010 we will accept the return of goods and provide a full refund (including shipping costs) where:

• The goods are not the item ordered (incorrect supply) or


• The goods are defective when supplied or


• The goods differ from the advertised description or


• The goods are not fit for their intended purpose


• Where any of the above has occurred, contact us.

Where We Will Not Provide an Exchange or Refund

We are not required to exchange goods or provide a refund where:

• You have changed their mind about the goods


• The goods are unsuitable because the wrong item or type of goods have been ordered. If you are in any doubt about the correct item required, contact us before ordering.


• The goods have been damaged after the customer bought them. Where this has happened, the goods may be covered by our warranty.


• The goods are used

If we agree to accept the return of goods and provide a refund in circumstances other than those covered in the ‘Where We Will Provide an Exchange or Refund’ section, the following conditions will apply:

• Approval to return the goods must be obtained from us and a return approval number obtained prior to their return


• The returned goods must be accompanied by a copy of the purchase documentation, including our invoice, the payment receipt and written advice about the reason for the return including the return approval number


• The refund will only be provided when the goods have been received by us and we have inspected them to determine whether they are in ‘as sold’ condition. This includes damage to the packaging. Where either the goods or packaging are damaged, either a partial or no refund will be provided


• The cost of original shipping by us will not be refunded


• The cost of return shipping to us is required to be arranged by the customer at their cost