- Catch member since May 2017
- Seller rating
- Approved online Catch seller since May 2017
Hanabee Entertainment was founded in early 2012 and since then has become a household name to thousands of anime fans, having been responsible for the acquisition, production, sale and distribution of a plethora of high profile pop-culture and anime titles. A licensing company specialising in anime and pop-culture related programs, Hanabee seeks to bring new releases along with their creative cultures Australia and more.
CHANGE OF MIND If you have simply changed your mind about your purchase, Dungeon Crawl may offer you an exchange or refund provided that: *The purchased item is still in a brand new and unused condition - with all original packaging and content included *The purchased item is in a saleable condition *We are contacted within 7 days of the item being received. Some items can not be accepted back for Change of Mind returns - please consider this when purchasing: Worn clothing items, Unsealed PC games, Clearance items, Auction items WRONG ITEM RECEIVED If you have received an item, different from the item advertised, Dungeon Crawl may offer you an exchange or refund provided that: *The received item is still in a brand new and unused condition - with all original packaging and content included *We are contacted within 7 days of the item being received. *A photo is provided of the item received Dungeon Crawl does not cover the cost of return shipping for change of mind items. The return postage cost and method is the full responsibility of the customer. Wrong items received due to customer error can be accepted back as a change of mind return. FAULTY OR DAMAGED ITEMS Dungeon Crawl will replace, repair or refund any faulty item provided that: *If the fault occurs within the timeframe stated below, and that we are contacted within 7 days of discovering the fault *The fault/damage is not due to misuse, neglect or reasonable wear and tear through use *All contents and packing including chargers, peripherals and DLC codes are returned to us, along with the faulty item/s Dungeon Crawl reserves the right to request additional information in order to confirm if the product is faulty, before providing a resolution. PC software titles will only be considered as faulty, if the issue is confirmed as being a direct manufacturing fault. Problems arising due to the customer having incorrect hardware or from out of date software will not be considered as grounds for a faulty return. Dungeon Crawl may require confirmation from publishers in order to confirm any manufacturing faults. TIMEFRAME FOR FAULTY RETURNS Software, Books, Comics, Board Games, TCG, Clothing: 1 Month (from delivery) Accessories, Controllers, Headsets: 12 Months (from delivery) Toys, Collectibles: 3 Months (from delivery) (A refund may be available after these timeframes if there has been a breach of Consumer Guarantees.) ADDRESS ERROR/RETURN TO SENDER (RTS) RETURNS Dungeon Crawl may repost your order if it is returned to us due to one of the following reasons: *An address error due to a wrong postal address on the order *The driver was unable to deliver your order *The item was not collected from your local Post Office within 14 days Items will be reposted at the customer’s expense. If the item was returned due to an error on Dungeon Crawl’s behalf, then the item will be resent at no additional cost. ITEMS DAMAGED IN TRANSIT Depending on the extend of the damage, Dungeon Crawl will either: *Provide a partial refund *Send replacement parts to compensate for any damage *Request that the item be returned to our warehouse For any type of return, we strongly advise that when posting the item back you use: *A postage service that includes a tracking number and/or shipping insurance *Strong, secure packaging for your item