- Catch member since April 2021
- Approved online Catch seller since April 2021
Harlan skin was born out of necessity and a craving for simple, quality skincare.
Located in The Whitsunday's, Australia, we are no stranger to the Aussie way of life - sun, beach, adventures and lots of barbies.
Our skin needs to be nourished and nurtured to keep up with our harsh conditions, as well as gentle enough on our skin after the changes that happen with pregnancy.
Plus, we also simply don't have time to complete a complex skincare routine, with multiple products and even more steps.
That's where our custom two-step routine comes in. Yes, that's right! Just two steps in the AM and two at night.
From there, our range continues to grow, with amazing luxury products, that help you to reclaim your glow.
Our mission is simple - to provide uncomplicated, effective skincare without the price tag or time spent in the bathroom.
Because you are more than worth it.
Incorrect or Faulty Products
Harlan skin has a 14-day returns policy for faulty or incorrectly shipped products. Firstly, we are very sorry that this happened. We take great pride in our work, however as we are only human, mistakes sometimes happen.
If you have received incorrect, damaged or faulty items, please contact us as soon as possible so we can rectify the situation.
Change of Mind Returns
Harlan Skin has a 14 day returns policy for change of mind purchases providing they adhere to the following conditions:
returned within 14 days of the customer’s order being received;
as new and are not used, worn, or opened and have all original packaging and tags in-tact (including any package seals (if any) being unbroken)
in a resalable condition
not damaged in any way
The customer bears the risk of return and is responsible for the costs of return postage
The goods will only be refunded once the goods are confirmed as received, and you must notify us of this once they are received and verified to meet the return requirements above. The initial shipping fee charged to the customer to send the goods will not be refunded or credited.
Where a customer returns goods as a change of mind return, and the goods do not meet the criteria set out in this clause, the goods must be sent back to the customer at the customer’s cost. If the customer does not agree to pay for the goods to be sent back, you may negotiate a resolution with the customer.
How to Return Products
If you are required to return products in accordance with this policy, you will be issued instructions by our team. Please do not return items without first contacting us.
Depending on the reason for the return, shipping cost may be the responsibility of the customer.