Hello Kitchen Profile

  • Catch member since September 2020
  • Approved online Catch seller since September 2020

About us
Hello Kitchen Group is recognized as a market-leading, premium quality kitchenware business in Australia. We were founded in 2013 in Victoria with the mission of providing a full range of Asian cookware and high-quality service to our customers. Since its establishment, it takes honesty as the supreme principle and offers outstanding performance time after time.

We stock popular brands from Japan, Korea, Europe, China and more. We also cooperate with other world-renowned kitchenware brands to bring more high quality and affordable products to the local market.

Shipping Policy

Handling times
Please allow 1 to 2 business days for your order to be dispatched.

Delivery times
Once your order has been dispatched from our warehouse, please allow the following delivery times based on your location.

Metro delivery: 2 – 5 business days
Regional delivery: 5 – 7 business days
Remote delivery: 7 – 14 business days

Shipping carrier
Orders are shipped using Australia Post or expedited couriers for specified areas if available. Please note, your order may arrive in multiple packages from multiple carriers. Tracking information will be emailed to you upon dispatch, or can be viewed at your account.

Delivery for Bulky Item – Sauna Room
Your order will be delivered to your door by one of our specially selected door-to-door courier services to ensure that you receive your goods quickly and safely every time. There will be one driver for the deliveries on standard road transport services. Don't worries about the installation and it is manageable. We recommend 2 adults of 'normal strength' for our saunas.

Please accept your order may be shipped by separate parcel because of the specified allocation from courier. Please note that any additional freight carrier’s fees such as re-delivery due to unattended delivery are the responsibility of the customer.


For faulty products, customers have 30 days to refund, repair or exchange. Where a problem with a product is not a major fault, Hello Kitchen can choose whether to repair or replace the item or provide a refund. Please contact us via Catch messaging system and state the fault, product description, include image and invoice number in the message. Hello Kitchen will offer you a refund, repair or exchange provided that:

  • - You return the items within 30 days of purchase; and
  • - You produce either your original Hello Kitchen invoice or other adequate proof of purchase; and
  • - It is in its original packaging, including instruction manuals and all accessories;

    Please ensure you contact our staff to obtain a return authorization before returning your products back to us. If these requirements are not satisfied, Hello Kitchen reserves the right not to offer an exchange or refund.

    For change of mind returns, please contact us via Catch messaging system. Hello Kitchen will offer you a refund once we have inspected the product provided that:

    • - You return the items within 14 days of purchase; and
    • - You produce either your original Hello Kitchen invoice or other adequate proof of purchase; and
    • - It is in its original packaging, including instruction manuals and all accessories; and
    • - It is unused, unopened and in its original condition; and
    • - In the case of electrical appliance, the original plastic wrapping or seal sticker securing the product closed is intact The customer should need to bear the shipping costs of returning the item to us. Please ensure you contact our staff to obtain a return authorization before returning your products back to us. If these requirements are not satisfied, Hello Kitchen reserves the right not to offer a refund.