- Catch member since September 2020
- Approved online Catch seller since September 2020
**We are an Australian online retailer offering an extensive range of quality products for the Home & Living category. Our products are tailored to offer on trend design and colours at great quality and affordable prices.**
Our Australian design team draw from our experience as a leading manufacturer, importer and distributor of modular cabinets and benchtops for kitchen, bathroom, living room, wardrobes and home storage ranges. We work closely with our factories abroad to bring quality products that are tested and quality controlled, whilst providing excellent value for money.
Our products are flat packed, quick and easy to assemble with all hardware included.
Orders are promptly delivered and our friendly customer service team is ready to quickly reply to enquiries and provide an outstanding post-sales support.
**Shipping Policy** Delivery service is to your ground floor, front door only. - Signature required on delivery and drivers may need assistance to carry items. - Delivery Monday to Friday during business hours only. Excludes public holidays. - Please note this delivery service does not include delivery upstairs or elevators, placement of items inside home, assembly or rubbish removal. - Changing the delivery address post order will incur a redirection fee. Please note that assistance may be required in unloading the item once delivery to destination is made. Our couriers deliver to the building entrance only. All our items are located in Australia and are dispatched quickly. Some items cannot be delivered to PO Boxes. The cost of shipping items depends on the destination postcode. Deliveries to rural areas and towns may require the goods to be collected from the nearest freight depot. If for any reason you are not able to accept your goods on the day of delivery, a contact card will be left for you to call the nearest freight depot for collection (requesting re-delivery will incur extra charges). Delivery usually takes between 1 and 5 business days although longer delays can be expected for locations outside major metro areas. We use a number of delivery services including Australia Post and TNT as we strive to deliver our goods at the most competitive rate possible. We can also facilitate direct customer pickups from our Distribution Centre in each main state. **Returns and refunds** If your return is accepted, consumer must return the goods within 14 days of the return authorisation being issued (or a reasonable period of time agreed to by us and the consumer). To contact us, in regards to a return, please contact via Catch message. **Change of Mind** We accept change of mind returns within 14 days of the date you received your purchase if the item is in its original unopened state and packaging. You agree that all applicable freight fees (including all initial delivery and pickup fees) plus a twenty percent (20%) restocking fee will apply and be deducted from your final refund. Orders cancelled when the item has already been dispatched from our warehouse will be deemed as a change of mind and the above fees shall apply. Please note you must comply with our return’s instructions provided to you from our Customer Service team to be entitled to your refund under this policy. After we receive the returned item and are able to confirm the item’s condition as new, your refund will be processed based on the original form of payment made.