- Catch member since March 2021
- Approved online Catch seller since March 2021
Home Pleasures is 100% Australian owned and operated from Adelaide SA. Our company has been trading since 2011, supplying major retailing companies around Australia. We pride ourselves on our outstanding customer service and satisfaction. The backbone of our company is built on our customer’s loyalty, repeat business, quality products and competitive pricing. Our goal is to supply a wide range of introductory through to innovative products that satisfy all of our customers want and needs. Home pleasures is an online business only. This is how we keep our prices low and very competitive. We have one of the biggest ranges of Health Care Products ( Pretty Love Crazy Bull ) in Australia. These products are highly renowned and supplied to over sixty countries in the Americas Europe and Asia. There is a range of over 4000 different products which have many specialized certifications including CE, ROHS and many patents in different countries.
Change of mind:
Seller will provide a 14-day money back guarantee*. If you are not satisfied, or changed your mind about your purchase, you may request to return the item(s) within 14 days from the delivery date at your expense. The item must be returned with all the original accessories and packaging.
Dead on Arrival (DOA) or Faulty Item Cases:
Seller will provide a 14-day return policy from day of delivery on all items; if the user finds that the item is not as described or damaged due to insufficient packaging/dead on arrival (no fees will be administered).
Warranty Claim and Returns Procedure:
In the event of returns due to warranty claims, DOA or money back cases, the customer will be required to contact Seller via Catch messages to obtain an RMA (Return merchandise authorization) case number. Afterwards, you will be asked to send the item back in its original packaging with all contents. For warranty cases only, the return postage fee will be shouldered by the customer. Once an item has been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer.