- Catch member since October 2017
- Seller rating
- Approved online Catch seller since October 2017
Hooked Online Fishing is Australia's online shopping destination for quality brand name fishing tackle at realistic prices.
Hooked Online Fishing started in 2010 as a small online family business in the fishing village of Jacobs Well, Gold Coast.
We have all the privileges of a big company - like great shipping rates and competetive pricing combined with the
personal touch and care of our customer service team.
At Hooked Online Fishing, we have an unwavering commitment to providing the very best in customer satisfaction.
It has always been our company’s culture that customer service comes before anything else.
We always go the ‘extra mile’ to ensure that each customer receives the very best service we can possibly offer.
Change of Mind We accept all change of mind returns as long as :
- It is lodged within 30 days of delivery
- It is in its original packaging, including instruction manuals and all accessories
- The Box/Packaging is unworn, unopened, unused and in its original condition
- Any sewn-in/attached labels are still attached
Do bear in mind that all postage charges are the responsibility of the customer and refunds will incur a 20% administration and handling fee to a minimum of $9.95.
The product is damaged or not working properly. What do I do?
Occasionally, the product you receive may have been damaged in transit, is not working properly, or may have a missing part. When that happens, please contact our customer service team.
We will pay for the postage of the broken item back to us for repair. If it cannot be repaired, we will send you a brand new replacement. You will need to call us first to arrange a reply paid label to ensure the safe return of your item.
The product isn't the same as what was shown on the website. What do I do?
In rare circumstances, product descriptions may be slightly inaccurate due to new models being released or features being added or removed.
If you receive a product from us that is not as described on the website, we will gladly accept your return.
We pay for postage of the product back to us and can offer you a full refund or store credit.