- Catch member since June 2020
- Approved online Catch seller since June 2020
Hotshoppa is a leading Australian Online Retailer providing Luxury Bed Frames & Mattresses including great value bed bundles to Aussie consumers nationwide. Hotshoppa provides premium quality strong Bed Frames which are independently 5-Star Rated by Australian Consumers. Hotshoppa Bed Frames are built strong with a Premium Steel Frame Construction which forms a solid foundation underneath your Hotshoppa Mattress. We provide an excellent mattress to sleep on which includes the best of memory foams for contouring of your body whilst maintaining the support and durability of pocket spring technology.
All orders include Full Online Tracking including Phone Support and are delivered via registered external third party Australian Courier Companies.
For Change of Mind Returns, our policy allows customers to return or exchange the product within 14 days after receiving the order provided all of the following criteria are adhered to:
(1) item is unused in original packaging and has not been unassembled
(2) customer is responsible for returning item back to our warehouse at their expense
(3) item is received back to our warehouse in good condition within 14 days.
After above steps have been completed a refund can be provided less original shipping charge. We do not provide returns for furniture which has been opened or assembled and do not offer change of size returns.
If the product is faulty, depending on the nature of the fault, we will provide a repair, replacement or return as a remedy for the customer. In circumstances where the product is faulty we will require photographic evidence or a short video which provides sufficient ability for us to diagnose and provide an appropriate remedy for the fault.
Please allow up to 14 business days from the date you send your item(s) back for your return to be processed.
Refunds will be made to the original payment method & once your return has been processed you will be notified. Delays to return processing may be experienced during busy sale and promotional periods due to high volumes.