- Catch member since November 2017
- Seller rating
- Approved online Catch seller since November 2017
As Australia's largest speciality homewares retailer, House has everything you could possibly need for your home. This includes cookware, knives, kitchenware, bakeware, tableware, homewares, appliances & pet products. We are here to inspire you and your house. House is proud to be the leading retailer of speciality homewares in Australia with over 85 stores nationwide.
COVID-19 IMPORTANT SHIPPING INFORMATION Due to the current COVID-19 situation, we are experiencing an increased volume of online orders. We thank you for your support as we are working hard to ensure that your orders are dispatched as quickly as possible. Our warehouse is open 24 hours a day, dispatching orders every business day, as we practice social distancing to ensure our staff are working safely and taking precautions. With increased volumes of online shopping and additional safety measures, delays may be encountered on shipments as our delivery partner Australia Post also face numerous challenges presented by the pandemic. Such challenges include transporting all interstate parcels via motor vehicle, rather than by air which will take longer. TRACKING YOUR PARCEL Additional security checks are currently being imposed for all interstate parcels at Australian borders. As a result of this, updates to your parcel’s tracking information may take a little longer to come through. Your patience and support during this time is greatly appreciated. You can check the Australia Post website for estimated delivery times during this period. All our items or Products come with a thirty (30) day refund guarantee in addition to your statutory rights. If, for any reason whatsoever, you are not satisfied with any Product delivered to you, you may, within thirty (30) days of item purchase being delivered, return the Product in the original packaging to ensure they are adequately protected in transit, with all tags and stickers still attached and with your original tax invoice (as proof of purchase) to us for a full refund of the purchase price of the Product. This refund does not include the costs of return postage. The Customer is responsible for return postage to our warehouse. We cannot accept returns in store for change of mind. We recommend that items are returned to us via courier or registered post to ensure that they are protected and insured during transit. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused. For an item that has arrived damaged please contact our customer service team via your Catch Account with photographic evidence of the damage.