- Catch member since December 2018
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Seller Score92%
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Seller rating
Seller Score92%
- Approved online Catch seller since December 2018
Imperial furniture was started by two young passionate & ambitious friends having a vast knowledge about the furniture industry.
This is a small Australian family owned business, who want to provide quality furniture to the residents of Australia at affordable prices and at customer’s convenience.
Return Policy
Upon receiving of goods, all defects, damages or manufacturers faults must be reported within 14 days and the arising issues clearly outlined and backed up by evidential images.
Deliveries made requires the presence of both parties so as to sign and receive goods, in the event that the recipient is unavailable at that point in time, the product(s) will be shipped back and a fresh delivery fee charged for the successive deliveries of consignment.
The Process of the returned item(s)
Before any returns are made, please contact the customer support to schedule the return and avail any other detail concerning the product(s) to be returned. If your order is correctly filled but yet you wish to return it, the return will be acceptable, however, only the cost of the merchandise will be refunded. Return postage will be payable by Customer for full refund for the item only.
Return and Exchange Exceptions
Goods will be replaced or a full refund made if:
Goods are in their original state as received and unused;
Quality of merchandise is defective;
The quality of goods is not merchantable.
Goods will not be accepted or a refund issued if:
Wrong merchandise was ordered;
Consignment took longer for delivery than anticipated.
- Mattress cant be exchanged or get refund basis on firmness issues. please be sure the firmness you want is mention in description.
Please contact us via catch support.