JM Embroideries Profile
- Catch member since June 2019
- Approved online Catch seller since June 2019
We are a Family owned, 100% Australian business based in Morwell, Victoria offering haberdashery, crafts and religious items with a focus on customer service.
Items must be returned to us via tracked postage or courier. Without a verifiable tracking number, you accept the full risk of the item not reaching us. Returns not received by us will not qualify for replacement or refund.
You changed your mind
We offer a 30-day return policy for change of mind. That means if you have changed your mind, or are not satisfied with your purchase, you are welcome to return it to us up to 30 days after you received it for your choice of exchange or full refund, excluding original delivery costs.
All returned items must be in brand new, unused condition, in their original shipped packaging, and include all parts and accessories. Where returned items are not received by us in brand new condition, we will return them to you once you pay us the cost of redelivery to do so.
Return shipping costs are non-refundable.
The item arrived damaged or missing parts
All orders are checked and leave our warehouse in brand new, undamaged condition. In the rare case that your item arrives damaged or is missing parts, we will gladly replace it for you (or if stocks are exhausted, refund you in full) and reimburse you for any return shipping costs you incur to return the item to us. Please contact us to obtain a Return Authority Number BEFORE returning the item.
All claims for damaged items must be made within 2 business days of receiving your order. It is important that you open your order as soon as you get it, and notify us immediately if there is any damage.
Please take photographs of any damage, including damage to shipping satchel/boxes, and send them to us via email before requesting a Return Authority Number and sending the item back, as we need to report the damage to our insurer, delivery courier and warehouse.
The item is faulty
Your purchase automatically comes with protections under Australian Consumer Law that cannot be excluded. All of our new products are fully backed by a manufacturer warranty.
Should your product be faulty, please contact us so we can guide you through the correct process for having the fault rectified under the manufacturer warranty. Depending on the manufacturer’s warranty terms and requirements, we will either repair or replace it for you (or if stocks are exhausted, refund you excluding original delivery costs).
Please Note:- Some manufacturers prefer that end users deal directly with them, and others prefer to work through us.
Kindly contact us via your Catch account.