JW Computers Online Profile
- Catch member since September 2018
- Seller rating
- Approved online Catch seller since September 2018
JW Computers has been delivering the best computer sales online for over 18 years, combining the important elements of service, knowledge and affordability for Sydney computer buyers. When looking to buy computers online, you can't beat JW Computers for affordability, know-how and the best range of computers for sale online as well as all the necessary accessories.
Change of Mind Returns
Change of mind returns are happily accepted and a full refund will be given within the first 14 days. Returns within 30 days will attract a restocking fee. The following criteria must be met
1, You must contact us within 14 days of order to request a return.
2, The item must be received by us within 30 days of the order date.
3, The item is in the original, sealed packaging with no missing or damaged parts.
4, The item is not used in any way.
1, A 15% restocking fee will apply.
2, Refunds can only be made to the original account of payment.
3, The customer is responsible for return postage costs
4, Original postage and insurance costs are not refundable.
5, We reserve the right to refuse returned items if the conditions above are not met, a postage fee may also apply.
Products purchased from our store are subject to a standard manufacturer warranty period. If an item is found to be faulty within 14 days, the item will be treated as Dead on Arrival (DOA). Outside of this period, the item will be processed as a standard warranty case. Physical damage is not covered by DOA or warranty.
DOA Warranty Claims Policy
DOA claims are eligible for a refund or replacement, given the following criteria are met -
1, We are notified of the issue within 14 days of the order date.
2, The item has been packed back into its original packaging, will all included accessories and documentation.
1, A replacement or refund will be issued after the faulty item has been returned to us.
2, Assessment may apply in some circumstances before a refund or replacement can be issued.
Standard Warranty Claims Policy
Items found to be faulty outside of the 14 Days DOA period will be subject to standard warranty terms. Please contact the product's manufacturer for troubleshooting and more details about warranty terms.
The customer will be responsible for any return postage costs.
The processing time is generally 2-3 weeks from when we receive the faulty unit.
The claim may result in a repair, new or refurbished replacement, or refund depending on manufacturer approval.
The customer should provide their invoice number and item's serial number when contacting us via Catch. eBay only keeps a sales history of up to 3 months so we are not able to retrieve order details with eBay usernames after this period.