- Catch member since September 2020
- Approved online Catch seller since September 2020
K-FEE Since 1971, the KRÜGER GROUP has been making it easy for people to enjoy top-quality coffee in the comfort of their own home and office.
WHY K-FEE? PERFECT QUALITY IS OUR PASSION.
The K-fee capsule system is full of passion. It offers a tempting variety of coffee blends; and a range of quality capsule machines and milk frother. What makes it so special is that each part of the K-fee System works in perfect harmony, from the best ingredients and special capsule technology to innovative capsule machines. We are especially proud of the outstanding crema layer on our espresso and lungo. Discover the K-fee capsule system, which is becoming the home-coffee choice in Europe, America, Asia and Australia.
WARRANTY AND RETURNS POLICY
The following definitions apply to this Policy:
Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Machine means any coffee-making machine bearing the ‘K-fee’ logo and offered for sale by Us;
Products means any goods offered for sale by Us;
We, Our or Us means Kruger ANZ Pty Ltd; and
You or Your means any person who has purchased a Product.
All Our Machines have a twelve month limited warranty from the date of purchase. Please refer to the warranty card included with your Machine. Defects that occur within this warranty period, under normal use and care, will be repaired, replaced or refunded at Our election.
Please contact Us on K-fee team via Catch Messaging to initiate a return. All freightage costs associated with return of Product(s) will be at Our discretion.
Subject to the Australian Consumer Law, returned Product(s) must be returned by You in their original packaging with all the accessories and Your proof of purchase.
It is Your responsibility to ensure that returned items are returned safely. We accept no responsibility or liability for Product(s) lost in transit.
Under the Australian Consumer Law, we do not have to give a refund or replacement if you simply change your mind about a product. Please choose carefully as K-fee does not accept return of goods for change of mind or make wrong decision about K-fee's goods or services.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, You are entitled: to cancel Your service contract with Us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, You are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
What if my machine is faulty?
Please refer to the Machine’s manual. If issues persist, please contact K-fee team via Catch Messaging.