- Catch member since February 2018
- Seller rating
- Approved online Catch seller since February 2018
LAP is 100% Australian owned and operated. Here, you will find a wide range of quality and exciting products with truly unbeatable value for your money! We also put a large amount of effort on customer service as we believe that this is what adds the most value to our products. We pride ourselves in offering you a huge range of products ranging from household items, toys, pet supplies and much more!
Change of mind:
LAP will provide a 7-day money back guarantee. If you are not satisfied, or changed your mind about your purchase, you may request to return the item(s) within 7 days from the invoice date at your expense. The item must be returned with all the original accessories and packaging. A 10% restocking fee will be charged from the total order amount.
Dead on Arrival (DOA) or Faulty Item Cases:
LAP will provide a 7-day return policy from day of invoice on all items; if the user finds that the item is not as described or damaged due to insufficient packaging/dead on arrival (no fees will be administered).
Warranty Claim and Returns Procedure:
In the event of returns due to warranty claims, DOA or money back cases, the customer will be required to contact LAP via Catch messages to obtain an RMA (Return merchandise authorization) case number. Afterwards, you will be asked to send the item back in its original packaging with all contents. For warranty cases only, the return postage fee will be shouldered by the customer. Once item has been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer.