- Catch member since March 2018
- Seller rating
- Approved online Catch seller since March 2018
Two boys, a business and a tiny widdle house.
Yep 2006, we started a family and for some (perhaps questionable) reason at the most exhausting, financially strapped stage of our lives, decided we wanted a new direction.
You know the one, proud parents, work for ourselves, flexible hours around raising the new little apple of our eye. We make a start and… BANG. Pregnant again! What were we thinking!
How much room do these kids take? Where are we all going to fit? Guess that internet business needs to be S-P-A-C-E S-A-V-I-N-G.
So it started with a home office and garage full of stock.... until it e-x-p-a-n-d-e-d into a self storage facility. Several moves later, we're in a real warehouse and office, connected Australia wide.
Why we’re different
Owner Operated – It’s easy to reach us directly because we answer the calls, remember you and follow up personally.
Product Knowledge – We handle the products daily and have written the descriptions so we can tell you specifics, get further measurements or assist with comparisons.
Fast Despatch – 95% of orders are despatched the next business day
Trackable – You will be updated with tracking information available for your parcel
30 Day Money Back Guarantee – Change of mind? Didn’t work for you? Send it back for a refund.
Storage Advice – we’re happy to make suggestions for any of your storage problems and if we don’t have what it takes will refer you to someone that might.
Customer Service – we pride ourselves on prompt replies to assist with your queries, unlike generic call centre staff. We won’t just tell you what you want to hear or take the easy answer to make a sale if it’s not the best option.
Please choose carefully and check the measurements required for items to avoid unnecessary returns. (Measurements are supplied under each items product description. The width is always given as the widest part i.e. longest measurement, not necessarily side to side as perspectives change.) We are happy to explain or check further measurements if you contact us.
A refund will be issued for items returned within 30 days of delivery. First contact us here on Catch to advise your intention (including an Order Number or Invoice Number) along with an explanation of the item you plan to return.
Once authorised, goods must be returned:
Unused, in original packaging and in a saleable condition;
With proof of purchase included - marking item being returned;
Within protective outer packaging as you received them;
Return postage charges are the responsibility of the customer. We do not take responsibility for goods damaged on return transit in any circumstances, thereby risking your refund. We inspect items carefully and only issue a refund when returned under these conditions. Shipping costs incurred and a 3 per cent administration and re-stocking fee are non-refundable.
Claims for faults on arrival must be notified within 24 hours of delivery, along with: Order Number, supporting images of products, packaging and when/how the problem occurred or became apparent.
You can ask us to find a solution for product faults. This may require anything from advice, parts, exchange, replacement, credit or refund.
We are pleased to follow up extended warranty claims on our customers behalf. We aim to avoid the uncertainty and cost impost of requiring customers to return items for inspection, however when providing replacements we ask that customers pay the postage cost to retrieve their replacement.
Shipping costs incurred and a 3 per cent administration and re-stocking fee are non-refundable, should Lifespace Online use its discretion to authorise a refund.
Lifespace Online's policy in no way excludes customer rights detailed within the Australian Consumer Law.