- Catch member since November 2021
- Approved online Catch seller since November 2021
Vegan Australian Made skincare- formulated with Aussie actives. Skincare made to replace your need for invasive procedures and help reverse the signs of ageing.
Our founder has been actively involved in the beauty industry for over 10 years, and has seen the change in treatments and products available over that time. She has always been incredibly interested in the beauty and skin industry, coming from a family of makeup artists, beauty therapists and cosmetic injectors alike.
We are Australian made and owned!
Do you offer returns/Exchanges?
Yes, as per the policies Defective and damaged products will either be refunded in full, or a choice to replace the item. The goods will only be refunded once the goods are confirmed as received. The initial shipping fee charged to the customer to send the goods will not be refunded or credited.
If so, who will pay for the postage?
Return postage must be paid for by the customer in the case of change of mind returns. The customer bears the risk of return and is responsible for the costs of return postage. Faulty and damaged products will be replaced by Lotus Skin.
Do you offer returns and exchanges on all products?
Yes, provided that they are returned within 14 days of the customer’s order being received; as new and are not opened and have all original packaging and labels in-tact (including any package seals (if any) being unbroken); in a resalable condition; not damaged in any way.
What is the maximum time a customer can request a refund or exchange?
With 14 days of purchase.
Where a customer returns goods as a change of mind return, and the goods do not meet the criteria set out in this clause, the goods must be sent back to the customer at the customer’s cost. If the customer does not agree to pay for the goods to be sent back, we may negotiate another agreement.