- Catch member since April 2020
- Approved online Catch seller since April 2020
Love Thy Oils provides 100% Pure Essential Oils and quality accessories for the Essential Oil lover. We're proudly an Australian family business with all orders shipping from Sydney same/next day.
We want you to be 100% satisfied with your purchase, but we understand sometimes that won't always be the case. That's why we offer a full refund and return policy.
If you have received an item that is damaged/faulty in some way, please send us photos of the item within 7 days of receipt so we can arrange a replacement/refund at no cost to you.
If you receive an item and have changed your mind about keeping it, you are welcome to return the item/s in their original & unused condition for a full refund within 30 days of receipt. Return postage is at the customer's expense and refund will be arranged once goods have been received by us.
Unclaimed Parcels/Returned Postage:
Once your order has left us, it is your responsibility to keep track of it via the tracking you were sent. If you fail to collect the item from the Post Office in the required time frame and it is returned to us, you will be liable for return postage of $12 if you wish for the order to be resent. This procedure also applies to addresses that have been entered incorrectly on your order form.