- Catch member since July 2018
- Seller rating
- Approved online Catch seller since July 2018
MasterShop is a Melbourne based online retailer backed by the staff with years of experience in both online and offline retailing. We differentiate ourselves from the run of the mill online stores by providing a high level of service and a strong focus on passion and innovation.
Our dispatch centre takes great care with every order from secure packing to swift delivery. All in-stock items are dispatched within 24 hours (business days) of payment clearance.
30 days "Return and Refund Policy"
We hope that you will enjoy your purchase, but if not, we provide a 30-days return policy. This means that if for any reason you should wish to return a product(s) bought from us, you are totally free to do so. Provided that return meets the following conditions, we will give you a refund/exchange.
1. item(s) are returned within 30 days of receipt
2. item(s) are returned in brand new and resalable condition with original packaging,
and seal must not tamper (We are unable to process refund/ exchange/change of mind if a seal has been tampered and/or opened).
3. accompanied by order receipt and/or email correspondence.
4. refund request for mistaken order or change of mind will attract $9.90 administrative fee.
5. express postage on orders are non-refundable once the item has been sent out.
Mastership will process refund/exchange within 72 hours upon receiving the product back from you provided the conditions specified above are met.
* Please be advised that any postage costs for returned product/s are to be paid by the sender. These costs must be covered in full by the customer.