- Catch member since April 2018
- Seller rating
- Approved online Catch seller since April 2018
We are a wholly Australian owned retailer. We work hard to source quality products to offer our customers at competitive prices.
We believe that customer service is one of the most important aspects of our business. Modaliving has a team of members dedicated to servicing you. Our support team are ready to answer all your questions and to help you out with any problems or issues that you might have.
Our goal is to provide the highest quality products to you and as such we are always ensuring that there is a set standard of quality being delivered to us, and to you.
Rest assured that our products are the same as you would find at any retail store – only our prices are lower. By keeping our overheads down, we can pass these savings onto you. Low prices, great quality every day.
Most of our items come with a 30-DAY MONEY BACK GUARANTEE. If you are not happy for any reason, you can return the item to us for a full refund of the purchase price (minus the delivery fee). When returning goods, items must be placed in its original packaging. The return delivery costs are the responsibility of the buyer. If you received free postage with your item, a 20% postage fee will be deducted from the refunded amount.
If you are unhappy with your transaction, contact us immediately so that we can resolve the issue. We try our best to satisfy our customers, so please communicate with us before leaving negative feedback. To receive a refund, the item must be returned to us in ‘new’ condition with all internal and external packaging, accessories, swing tags, labels and manuals complete and intact.
The item is NOT used, worn or damaged, and is in 100% re-sellable condition when we receive it. Items not return in their original packaging, subjected to damage whilst in transit, soiled or generally not in its original condition when returned will not have the full amount refunded. We reserve the right to refuse provision of services to you if you abuse your rights.