- Catch member since January 2019
- Seller rating
- Approved online Catch seller since January 2019
Modern Pets is a specialist online retailer of stylish, high quality and well-priced pet products sourced from around the world. As adoring pet owners we know, that while our pets need products that give them comfort and security, we also appreciate accessories that can integrate with our stylish homes. Our dedicated buying team, who has a deep knowledge of latest trends and designs in the pet accessory market, simply thrives on sourcing the ideal product to suit every pet and owner need. While focusing on providing premium pet products is our aim, we also understand the importance of exceptional customer service with every purchase, every time.
We accept returns of products within 30 days of the sale date for any reason.
If your product is damaged or not as described on our website, we will gladly exchange it for an alternative or issue a refund.
In cases of change of mind or wrong size has been selected, we will accept return or exchange as long as the item purchased is in its original packaging and condition.
The return postage will need to be paid by the buyer and the original delivery charge will be deducted from the refund amount.
For Hunter products, we highly recommend customers to measure the neck size of your dog or cat before purchasing any collar and trying the collar on your pet prior to removing the green product tag.
For all returns enquiries, please feel free to contact us and we will work with you to resolve the issue.