MounTech Profile

Return Policy

Change of Mind Returns

Goods may be returned to MounTech Australia for credit or refund, providing the goods are in their original packaging, unused and in new condition within 2 weeks (14 days) of delivery.

Online Warranty Returns

All goods supplied by MounTech Australia are guaranteed by MounTech Australia and the manufacturer of the goods. Warranty periods vary according to product. Warranty claims in most instances will be handled directly by MounTech Australia.

Warranty covers manufacturing faults or defects in the original product. Damage or faults occurring from fair wear and tear, improper use, failure to follow instructions, failure to follow any care and maintenance instructions, accidental damage, modifications are not covered by warranty.

The first step to get a warranty return under way is to contact MounTech Australia with your details, a description of the problem and some photos of the issue. From these details MounTech Australia will be able to advise the next course of action which will usually be to either provide support to correctly adjust the product or in the case of an actual faulty product, provide a replacement unit or to initiate a return.

When an item is returned it will be inspected by MounTech Australia to confirm its eligibility for a warranty claim. Once deemed as a warranty issue it will be either replaced or refunded.

If the returned item is not found to be faulty upon inspection, the shipping fees to return the item to the customer is at the customer's expense.

If a product is found to be faulty within 30 days of delivery, and MounTech Australia is notified within this time frame, MounTech Australia will cover the cost of any shipping required to or from the original delivery location in order to resolve the issue.

If a product is found to be faulty after 30 days from delivery MounTech Australia will offer the use of our great freight account rates and any shipping required will be charged to the customer. Alternatively, the customer can make their own shipping arrangements to return the item at their expense. Items may also be returned in person to MounTech Australia for inspection. In some instances, an item may not need to be returned but rather spare parts can be supplied directly to the customer.

Damaged in Transit

If a product arrives and is found to be damaged within 14 days of delivery, and MounTech Australia is notified within this time frame, MounTech Australia will cover the cost of any shipping required to or from the original delivery location in order to resolve the issue.

Depending on the type and extent of the damage MounTech Australia may decide to send the customer spare parts or the customer will be given a choice of either a replacement or a discount on the damaged item.

Lost in Transit

An item is deemed as lost in transit once it cannot be tracked by the carrier for a continuous week (7 days) after being initially identified as missing by MounTech Australia. Once deemed as lost in transit MounTech Australia will organise for a replacement to be shipped or a refund to be processed and the original items returned to sender once found.

Returns Shipping Costs

All associated freight costs for change of mind returns are at the customer's expense.

MounTech Australia will pay return freight costs provided all of the following conditions are met:

- the goods supplied were not what you ordered

- you contact MounTech Australia for return authorisation

- you follow MounTech Australia’s return instructions

- items are in the original packaging, unused and in new, saleable condition

Alternatively, if you are local to MounTech Australia you may return your online purchase directly to us to save on shipping costs.

Returns Shipping Methods
Please contact us via Catch messaging system before initiating a returns request