Mr Cycling World Profile

  • Catch member since June 2017
  • Seller rating
    Silver Seller
    95%
  • Approved online Catch seller since June 2017

WELCOME ;)

Our vision at Mr Cycling World is to offer top quality products combined with great customer service at competitive prices. Unlike most of our competitors, Mr Cycling World is privately and totally (100%) Australian owned. We also love what we do, without question!



BACKGROUND

We have been involved in the cycling industry since the late 1990′s but only launched online (officially) in late 2008. Prior to the launch of Mr Cycling World, we had been separately trading online since 2004 and have built a strong reputation of being able to deliver quality products promptly. Operating from our base in Melbourne, Australia we share a passion for cycling – to put it frankly we love cycling! We ride for fun. For fitness. To race. To commute and tour. We love to ride and we are happy to share our knowledge and experience with you. We listen to our customers needs and we endeavour to give the best service and advice possible.


SUCCESS

We source our products from suppliers in Australia and all around the world, meaning we can offer a huge variety of products at the best price possible. Outstanding service is part of what makes Mr Cycling World unique. Great customer service takes energy, passion and commitment. And we proudly have it. We believe that quality products enhance your cycling experience and we have spent an enormous amount of time sourcing products from around the world. Today we are proud to offer some of the best cycling items available, often at a fraction of the cost of most other Aussie retailers.


As of February 2012, we have served more than 10,000 customers online with a satisfaction rating of 99.7% and we hope to continue to improve and grow upon this.


Behind the scenes we have a busy team of professionals working constantly working hard, to ensure a high quality experience for our customers, at the same time aiming for seamlessly efficient processes for our staff.


IN-HOUSE DESIGNED PRODUCTS

We have worked hard to give customers what they want, when they want it. While we do stock a range of hard to find brand name items, we also launched a direct business model for our branded range of cycling apparel and accessories. This has allowed us to cut out the “middlemen” you might see in other typical retailers, and pass the savings direct to our customers.


REAL PEOPLE (NOT ROBOTS)

We are real, fair and honest people behind this business, no robots here. If you have any questions or comments please get in touch with us.


Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.



In the unlikely event that your item arrives damaged, "dead on arrival" (DOA) or faulty, we will arrange a replacement and send the replacement to you. Sending the original item back to us is the buyer's responsibility. Please note the item must be returned before the replacement can be sent. Postage costs may be reimbursed at our discretion via email notice only prior to the customer sending the item back.



All items received damaged, DOA or incorrect must be reported within 14 days of receiving the item. After the 14 days if you have any problems regarding your item all postage costs are at the buyers responsibility. The buyer must cover all postage costs involved.



Important: If returning an item you believe to be faulty, please be 100% sure that it is indeed faulty. It is embarrassing when a customer returns a "faulty" item only because they don't know how to use it. If you're not sure on something, we don't mind if you ask a seemingly silly question. (Remember: We're here to help!) We much prefer you to save money by exhausting all avenues before beginning the "Returns Procedure" described below. In the event that your warrant or faulty item claim is denied, you are responsible for all costs in having the item resent to you.


Tubes and Tyres:
Please note, we are unable to accept returned tyres and/or tubes that have been mounted for any reason. Damage caused when fitting the tube and/or tyre or from wear and tear are not covered under any circumstances. Flat tubes as a result of poor installation is common, email us if you need assistance.



Punctures are an unfortunate consequence of the great activity of cycling. Every bike rider experiences flats at some stage, and no tyre or tube is completely "puncture proof". All tyres will become damaged during use, we do not offer coverage on damaged items.


Bicycle Shorts:
Due to Health Regulations we are unable to accept returned worn shorts or undergarments under any circumstance. When trying on shorts and undergarments, be sure to do so with clean underwear on.


DVD's and Media:
Once opened, we are unable to accept returned DVD's and other media items.


All Clothing:
Please try your clothing with tags still attached. Do not discard your packaging until you are satisfied with the item and that you do not wish to return it.


All Parts and Accessories:
Once an item is mounted and/or installed, it is considered "used" and not in its original condition. For example, installing your handlebars often leads to scuff marks where the stem clamps on. Similarly with a saddle mounted on the rails/seat post clamp, and so on. The best way to check that your item meets your expectation is by measuring the product first and ensuring it will suit your specific needs.