- Catch member since May 2021
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Bronze Seller93%
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Seller rating
Bronze Seller93%
- Approved online Catch seller since May 2021
Regarding Novobay, we have been exploring household products for many years, with product quality and service as our core, and we want to provide more consumers with better service and comfortable experience. No matter where you are, we hope our products will make you feel at home.
Change of mind:
Novobay will provide a 14-day money-back guarantee*. If you are not satisfied or changed your mind about your purchase, you may request to return the item(s) within 14 days from the order being received at your expense. The item must be returned with all the original accessories and packaging.
Dead on Arrival (DOA) or Faulty Item Cases:
Novobay will provide a 14-day return policy from the day of invoice on all items; if the user finds that the item is not as described or damaged due to insufficient packaging/dead on arrival (no fees will be administered).
Warranty Claim and Returns Procedure:
In the event of returns due to warranty claims, DOA, or money back cases, the customer will be required to contact Novobay via Catch messages to obtain an RMA (Return merchandise authorization) case number.
Afterward, you will be asked to send the item back in its original packaging with all contents. For warranty cases only, the return postage fee will be shouldered by the customer. Once the item has been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer.