- Catch member since May 2019
- Approved online Catch seller since May 2019
Drawing influence from their own backyard, Melbourne-based ONEBYONE offers sleek and simple clothing designs.
Boasting practicality, neat fits and artistic prints, the brand takes casual streetwear to new heights of style with their ranges.
With each range heralding a distinct theme, ONEBYONE ensures that each new collection is as bold and fresh as the last, ensuring a contemporary flux to the wardrobes of Australia and beyond.
From Mens & Womens Tees and Singlets to unique Denim and Swim styles, you’ll be able to find something perfect.
Our Return Policy in short
– Contact ONEBYONE before returning any items.
– You can return the product within 30 days of delivery.
– The product must be in new condition.
– To avoid any Customs charges please clearly mark the package ‘RETURNED GOODS’.
– Want to switch to another size of the same product? You can do that, just contact us.
– Want to switch to another product? You can do that, just contact us.
– If a package is unclaimed you might have to pay a handling fee.
Please contact ONEBYONE before returning any items.
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts ONEBYONE and gives information relevant and the reason for complaint.
You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. ONEBYONE suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
ONEBYONE will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.
For Australian customers, when your shopping cart total is over $120 you will receive free shipping. Pay close attention and make sure you select ‘Free Shipping’ to ensure you aren’t unnecessarily paying extra. Free Shipping is standard AusPost Parcel Post with tracking. You will be sent your tracking with the shipping confirmation email.
Want to switch to another size of the same product?
Reach out to us via your Catch Account, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange.
Want to switch to another product?
Return the product you have received and send us an e-mail telling us which product you want instead.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
For packages that are not cashed at your post office within 14 days, ONEBYONE reserves the right to charge you a handling fee to cover return shipping and freight companies’ administrative costs.
All enquiries: kindly reach out to us via your Catch account.