- Catch member since October 2017
- Seller rating
- Approved online Catch seller since October 2017
For a handbags, wallet or a piece of luggage, people come to Orquestra. We're an Australian-owned company with 14 years' experience helping each customer find what he or she wants. Come on in today and see what we have to offer.
Items can be returned within 14 days of your parcel being shipped to you. To return a product, customers must submit the return request and return the item within 14 days of receipt. Please note that the customer is liable for return shipping cost for any change of mind returns
Any returned item must be in a re-saleable condition. Meaning it is undamaged, new, unused, unopened and has all original packaging and tags in-tact (including packaging seals, if any, being unbroken).
If you are wanting to return an item due to a fault or an error on our end (you received an incorrect or defective item, etc.) then we will cover the freight charge to return it to our warehouse and you will receive a full refund, if that resolution is requested over a replacement of the item.
You should expect to receive your refund within two weeks of giving your package to our warehouse, however, in many cases you will receive a refund more quickly.
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Please note that the initial shipping fee charged to the customer to send the goods will not be refunded or credited if item is returned as a change of mind.
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.