- Catch member since July 2018
- Seller rating
- Approved online Catch seller since July 2018
p>Outdoor Look is an online retailer of leading outdoor clothing, hiking shoes, hiking boots and other related items. We stock top brands including Jack Wolfskin, Berghaus, The North Face, Salomon, Joules, Regatta, Craghoppers, Helly Hansen, Timberland, Under Armour, Teva, Merrell, Trespass, Karrimor.
All our customer service staff are fully trained on the wide range of products that we stock so we can provide you with reliable and unbiased advise.
Change of mind:
Outdoor Look will provide a 14-day money back guarantee*. If you are not satisfied, or changed your mind about your purchase, you may request to return the item(s) within 14 days from the invoice date at your expense. The item must be returned with all the original accessories and packaging. A 10% restocking fee may be charged from the total order amount.
Faulty Item Cases
Outdoor Look will provide a 14-day return policy from day of invoice on all items; if the user finds that the item is not as described or damaged due to insufficient packaging/dead on arrival (no fees will be administered).
Warranty Claim and Returns Procedure
In the event of returns due to warranty claims, DOA or money back cases, the customer will be required to contact Outdoor Look via Catch messages to obtain an RMA (Return merchandise authorization) case number. Afterwards, you may be asked to send the item back in its original packaging with all contents. For warranty cases only, the return postage fee may be shouldered by the customer. Once item has been received and inspected, a refund of payment may be processed back to the customer.
Please contact our UK offices before returning any damaged / faulty items