- Catch member since August 2018
- Approved online Catch seller since August 2018
Your one-stop outdoor gear shop, selling outdoor accessories, survival kits, military equipment, camping and archery gear. Improve your outdoor living with outdoor accessories.
Please contact us via your Catch account before returning any items.
If your item is FAULTY:
We offer a full refund and/or replacement service for faulty &/or defective goods purchased from SPC Marketing. All faulty goods claims MUST be made within 14 days of receiving the item. If the item has been purchased during a Christmas/holiday period, the claim must be made within 14 working days from when we re-open.
If your item is UNWANTED or NOT WHAT YOU EXPECTED, you may return them to us UNUSED & BOXED/PACKAGED in their original condition and packaging for a refund within 14 days of receiving the item. The value of your refund will be the transaction price stated at the time of your order, less a charge of 3 GBP PER ORDER to cover admin, postage & credit card fees.
Christmas & holiday exceptions: During the Christmas holiday season, we appreciate item(s) may have been ordered as gift(s). Items may be returned within 14 working days from when we re-open. The item(s) MUST be in their original, unused condition with all original packaging.
Any missing contents, damage to items or packaging will be deducted from the refund accordingly. The value of your refund will be the transaction price stated at the time of your order, less a charge of $6 PER ORDER to cover postage, credit card fees & administration.
You will receive any refund due to you within a maximum of 30 days from cancellation. You should however expect to obtain your refund within less than 14 working days.
Ensure to include your full details when returning items, to enable us to refund you as quickly as possible. Postage costs for any other returns, other than faulty goods, are the responsibility of the customer.
ALL Returns must be sent via an online trackable postage method (this ensures receipt)
PLEASE ENSURE to use the correct postage when returning goods. A stamp or stamps on the package may not be sufficient. Under-paid postage will result in either the package going astray, or us refusing delivery and your refund will not be actioned. Please send the package from your local Post Office or parcel center – do NOT use a postbox as the package will be unlikely to reach us.
Please contact us via you Catch account to arrange for a return.