- Catch member since May 2020
- Approved online Catch seller since May 2020
Grassroots company OutlookBaby has taken great pride for the last 23 years in producing, multi-award winning, innovative, quality products for families around the globe. The OutlookBaby collection consists of a wide range of products that provide On-the-go Protection & Comfort for everyday families including the Shade-A-Babe, Auto-shade and ever-popular Cotton Pram Liners.
OutlookBaby was born from necessity when new parents Eileen and husband Tom, were confronted with the lack of quality baby-safe products catering for out-and-about parents and their babies. Eileen and Tom loved taking walks with their newborn Tara, but found that many prams did not offer adequate sun protection. That was all the incentive Eileen needed launching OutlookBaby in 1997 with her flagship product the Shade-A-Babe pram cover.This innovative product was the first in line of many best-selling OutlookBaby products. In 2002, Eileen was again motivated by a gap in the market. The Auto-Shade was developed as she struggled to protect her 2nd born Tessa from sun exposure and glare when out and about in the car.
Eileen built Outlook from the ground up, taking a great idea and turning it into a profitable family owned company. Eileen credits family support, remaining true to her ideals and her ability to build a strong team as the keys to her continued success. The team at OutlookBaby continue to love what they do, so you can expect to see OutlookBaby products out-and-about for the next 20 plus years
DESIGNED BY A MUM ENDORSED BY EXPERTS LOVED BY PARENTS
On-the-go Protection & Comfort since 1997
At Outlook we take great pride in producing, multi-award winning, innovative, quality products for today’s families. We continually strive to provide our customers with the best, tried and tested products on the market.
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer hassle free returns or exchanges within 30 days of receiving your order. You can return your product for a different product, or a refund to the original payment method. Find out more below -
I changed my mind – I’d like to make an exchange or return please
If you wish to return or exchange your purchase because it wasn’t quite what you were expecting, or you simply changed your mind, please message our team within 30 days of receiving your order to obtain approval to return your purchase.
Please include your order invoice when emailing to request your return or exchange.
Please Note for change of mind returns/exchanges:
• Change of mind returns or exchanges must be sent back to Outlookbaby at the buyer’s cost. We will provide the shipping address when the return/exchange is approved. A tracking number must be provided for all returns or exchanges.
• Outlookbaby do not refund the original shipping cost of the order, or the cost to the buyer to return the order to Outlookbaby.
• To be eligible for a return or exchange, the item/s must be unused, and in the exact condition that you received it/them. Tags and packaging must be intact.
• Sale items cannot be exchanged or returned
OOPS! I made a mistake – can I change the details on my order?
Sure! We’ve all been there.
Please get in touch with us via Catch message as soon as possible after placing the order to let us know the details you need to change. If we haven’t already dispatched the order, we are more than happy to make amendments to the following –
• Change of Delivery Address
• Change of Phone Number
• Change of Item Colour or Style (Must be the same price)
Can I cancel my Outlookbaby order before it is shipped?
If you have placed an order and wish to cancel it, please contact us via message as soon as possible after placing the order. Where the order has not been processed, we may be able to cancel your order.
If your order has already been processed, you will need to follow the returns & exchanges procedure.
Outlookbaby Product Warranty
We take great pride in the quality craftsmanship of each product we make. That’s why we’re willing to offer a 100% manufactures guarantee for 12 months from the date of purchase.
The Outlookbaby crew diligently check all products individually before they are sent, however in the unlikely event that a fault or damage is overlooked, please contact us via Catch message and we would be glad to help in any way we can.
When sending a warranty request, please provide the following information –
• Purchase Invoice with purchase date
• Pictures of the issue
The Outlookbaby Product guarantee does not cover damages caused by improper care, misuse, accidents or natural breakdown of the materials over extended time and use. All products will be evaluated by Outlookbaby and will be repaired or replaced at our discretion.
All goods will be inspected on return. It is Outlookbaby's sole discretion to determine if the item(s) have been damaged other than original manufacturing defects. If that is the case, the item(s) will be returned to you at your cost and no exchange/return provided.
*Please keep your proof of purchase as returns or exchanges without this will be at the discretion of Outlookbaby.