Oz Best Dealz Profile

RETURNS POLICY

All our items are backed with a 30-day return policy. We ensure all our items are new and in excellent condition prior to shipping. In case you receive an item that is not to the advertised standards, please contact us via Catch messaging system. All returns must be in new original condition as received and should be shipped back with delivery confirmation.

Please note that all returns must be pre-approved by us. Unauthorized returns will not be accepted. If you need to return, please check twice to confirm the item has a problem and contact our customer service representative via the Catch messaging system, let us know the detailed issue including pictures or a video for confirmation.

Items damaged during shipping need to be addressed within 7 days as per the carrier shipping insurance policy. Please ensure that items are in good condition upon arrival if any issues are found please inform our customer service team immediately upon arrival along with pictures and videos.

Please make sure you check your item upon arrival for any defects, damages, or missing parts before using or installing. In this case, we will request pictures or videos for confirmation. In some cases, we require a detailed video or other supporting documents. Once confirmed we will send a replacement or a partial refund depending on your choice. Damage during shipping will not qualify for a return. If a customer prefers to return, this will be treated as remorse.

We ONLY accept returns with the original packaging. Please note that we will not accept returned items if they show any signs of usage or damage.

Please let us know if there were any damages made during shipping as this can happen due to incorrect handling. We are not directly responsible for damage made during shipping; however, we will assist in resolving the problem.

We reserve the right to cancel an order when shipping charges exceed the quoted prices due to some inconsistencies with the catch calculators in comparison to the courier zones
We are not responsible for damage made during installation due to incorrect fitting or handling.

All automotive parts and accessories need to be installed by a certified professional. We are not responsible for any incorrect installation or damage made during installation. In these circumstances, Refunds or replacements will not be offered. In the case of a fitting issue, we can require a report from your fitter for verification purposes

Instructions are provided when mentioned in the package content as many of the products will need to be installed professionally. However, if you require instructions, please let us know and we can share them if they are available.

We recommend products in flat packs be assembled by a handyman. Examples are beds, ride-on cars, and racks.

Returns due to change of mind, remorse, wrong orders, or late deliveries (due to courier) are accepted within 30 days if the item is unused and undamaged. The customer will be responsible for arranging the return freight. Original shipping charges will be deducted from the refund. Please note, free shipped items will also incur the original shipping deduction when returned.

Images on the website can be for illustration purposes only and may not be an exact representation of the product. Actual products can vary due to product enhancements and manufacturer updates
In some cases, some products by their very nature are not returnable for health and safety reasons. The general rule of thumb is that if we cannot resell the product, we cannot return it. All returns must have their original packaging. Products that are sealed cannot have broken seals.

Return requests for products requiring installation or assembly need to be made before the products are assembled or installed. If a return is requested after installation or assembly, it will not be accepted.

Approved warranty claims can qualify for replacement parts only, if diagnosing the problem needs to be assessed professionally, we will not be responsible for the costs of diagnostics. However, we can assist with diagnostics where we are able by requesting videos or sending material that can help with the diagnostics if possible. If items need to be sent back to be checked, we will not be responsible for the shipping charges. All warranty claims are subject to approval. Once replacement parts are approved, they will be subject to the manufacturer's delivery and production time if items are not in stock.
Please note in some very rare occasions the shipping charge may not be accurate we reserve the right to cancel or quote the excess shipping fee as per the customer’s request.
REFUNDS POLICY
Refunds will be processed after the item is returned in the same condition as it was sent. If there has been damage made to the product, we could refuse the refund and send the item back at the customer's cost