- Catch member since September 2017
- Seller rating
- Approved online Catch seller since September 2017
OZ BUY is an established online retail business based in Melbourne.
We are dedicated to providing quality products to customers at the lowest prices and buy in bulk from the original manufacturers wherever possible.
Our friendly customer service team is committed to giving you the best service possible and we operate during the usual business hours.
Refund and Return Policy: We make every effort to ensure the products we carry meet your needs but if you purchase a product that is found to be defective or does not meet your needs. We are happily repair or replace the product, or offer you a refund. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in original conditions and packaging. All postage and insurance cost are to be paid by the buyer. If an order is cancelled after dispatch, the customer shall be responsible for all warehouse and courier cost incurred by the company in dispatching the item and having it returned to the company’s warehouse. The customer’s payment will be refunded within 30 days, subject only to deduction of any direct dispatching, transport and insurance cost incurred in the original dispatch & delivery by the company, upon receipt of the goods and inspection as to their suitability for re-sale. Arrival damage must be reported within 2 days from delivery date. We will ask for a photo clearly showing the damaged part(s) so we can identify them, this must be done before assembling /using the product or modifying it. We don't cover physical damages caused during assembling process. If the customer refuses replacement parts then it is at their cost to return the goods for a refund less freight charges. In the rare instance a part is missing let us know exactly what part it is and we will send it to you ASAP. Sometimes a partial refund may be offered, at our option, if the product can be repaired easily by the customer, prior approval required.