- Catch member since June 2019
- Seller rating
- Approved online Catch seller since June 2019
OZ GROOMING WORLD is a family-owned and operated business, based in Liverpool region of Sydney.
What We Do
OZ GROOMING WORLD is specialist importer of professional animal grooming products, veterinary products, dog show equipment and K9 shutzhund gear. We supply Retail Pet Shops, Single Operators, Grooming Salons, Mobile Grooming Business, Vets, Training Organisations, Breeders and Pet Owners.
We are distributors of Aeolus, Shernbao, Double K, Bengo, XPower, Groomix, GroomTech, Ollie Tilly, iGroom, Groomer's Edge, Utsumi, Hikato, K9 Pro, South Bark‘s, Kelco, Laube, Lawrence, Oster, Roseline, Miracle Coat, Shark Teeth, Wahl, Wild Animal and also the authorized warranty agent of Aeolus, Shernbao, Double K and XPower products.
Our main product groups (but not limited to) are:
Hydraulic / Electric Lifting Tables
Cage Modular Systems
Vet Operation Tables and Tool Carts
Clippers and Blades
Combs and Brushes
K9 Shutzhund Gears
Tool Storage Solutions
Shampoo and Coat Care
Blade & Scissors Sharpening
Camping & Outdoor Equipment
OZ GROOMING WORLD offers hassle-free return service because we understand some customers may not be satisfied with their purchases, and we understand all manufacturers have a small percentage of products that may have defects.
WHAT can be returned?
As long as the item is not opened or used we're happy to receive it back for a refund or exchange. However, this excludes seasonal items, books, and DVD’s. Not change of mind.
WHEN do items need to be returned by?
Merchandise can be returned within 30 days from the date of purchase and must be in the original packaging. Provided the product returned is in a saleable condition.
HOW do customers return items?
All returns must be pre-authorized, so before you send an item back to us, please inform us via your Catch account, this is to speed up the refund/exchange process. All boxes, packaging, accessories and bonus items must be returned. The original purchase invoice, or a copy, must accompany the return. A restocking fee of 15% of the item's sold price may be charged when an item is returned without original packaging.
SHIPPING for returns?
Postage is non-refundable, and customer pay for return shipping.
CREDIT for returns?
The return must be inspected before applying credit, a replacement or a refund. Please allow up to 14 business days for your return to be processed. All refunds will be provided via the original method of payment.
Items need to be in orginal packaging, and goods must be packaged appropriately for transport. Please do not tape up or attach labels direct to the retail packaging, please wrap the product first.
Please note: Merchandise under the Manufacturer's Warranty Period must be returned to the Manufacturer for repair. The Manufacturer may deem merchandise that has failed due to improper operation or use, customer neglect, lightning damage or other acts of God, or incidental damages may not be accepted as a repair or return.