- Catch member since September 2023
- Approved online Catch seller since September 2023
Providing a wide range of Ultraviolet Protection Factor UPF50+ Sun hats and outdoor accessories to suit every style and need, including wide brim hats, legionnaires hats, sun umbrellas, water bottles, and sand-free quick-dry towels. Whether you're hitting the beach, going for a hike, or just running errands, our UPF products are perfect for the Australian climate.
By submitting a refund or return request through OZ SMART CO PTY LTD, you agree to the conditions listed below.
30-day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Refund/Return Conditions
To be eligible for a return, refund or exchange, your item must be returned in the same condition you received it—unworn, unused, with all original tags attached, and in its original packaging. However, we also accept returns for items that show signs of use if they have a manufacturing defect or quality issue. We do not charge a restocking fee.
Items that display obvious signs of use, are damaged, or have missing parts due to reasons not related to our error, will not be eligible for a return. Additionally, items purchased more than 30 days ago are considered non-returnable.
For Change of Mind
If you change your mind about a purchase, please note that we do not refund the original shipping cost. You will also be responsible for the return postage. If the return is due to a product issue or our error, we will cover the return shipping costs and issue a full refund.
For Faulty or Damaged Items
Please inspect your order upon receipt. If you discover any defects, damage, or if you receive the incorrect item, contact us immediately so we can address and resolve the issue. If you receive a product that is faulty or damaged, we ask that you send us photos to document the issue. In cases of defective products, we typically allow the customer to keep the item and send a free replacement. If the customer prefers to return the item for a refund, they must cover the delivery fee and provide us with a tracking number, which we will reimburse once the return is received and inspected. We will then refund the original purchase price and shipping fee.
Refund/Return Process
To initiate a return, please contact us. If your return is approved, we will provide instructions on how and where to send your package. Please note that items returned without prior approval will not be accepted. As we do not have a physical retail location, all returns must be sent by mail.
Follow these steps to complete a refund or return:
Submit a Return Request: Contact us with your name, email address, order number, and reason for the return. Include photos if the item is damaged or has manufacturing issues. Please specify if you would like to receive a replacement item or a refund.
Receive Return Instructions: Once your return is accepted, you will be provided with the return address, to which you should prepare to send your package.
Label Your Package: Clearly label your return package with the provided address. Make sure to include your original order number and your full name on the package.
Send Your Item: Post your item to the provided address and email us the return tracking number.
Inspection and Notification: We will notify you once we have received and inspected your return. Returned items must be in "as-new" condition, complete with original packaging and labels.
Refund/Replacement Process: If your return is approved, you will be eligible to receive a replacement item or refund on your original payment method.
Please follow this process to ensure a smooth return and refund process.
Late or Missing Refunds
If more than 10 business days have passed since we approved your return and you have not received your refund, please contact us via reply email or live-chat on our website. Next, reach out to your credit card company, as it may take additional time for your refund to be officially posted.