- Catch member since June 2021
- Approved online Catch seller since June 2021
We are a family owned business based in Sydney, Australia. At OzKing International, we strive to bring the best quality products to you at great competitive prices. We source our products directly from the manufacturers and give you a high quality product with a responsive customer support. When you buy with us, we guarantee a genuine product backed by numerous customer testimonials and a reliable customer support.
Change of mind:
OzKing International will provide 14-day money-back guarantee*. If you are not satisfied or changed your mind about your purchase, you may request to return the item(s) within 14 days of receiving the order at your expense. 15% Restocking will be charged for the change of mind returns. The item must be returned with all the original accessories and packaging.
Dead on Arrival (DOA) or Faulty Item Cases
OzKing International will provide a 14-day return policy from the day of invoice on all items; if the user finds that the item is not as described or damaged due to insufficient packaging/dead on arrival (no fees will be administered).
Warranty Claim and Returns Procedure
In the event of returns due to warranty claims, DOA, or money back cases, the customer will be required to contact OzComfort via Catch messages to obtain an RMA (Return merchandise authorisation) case number. Afterward, you will be asked to send the item back in its original packaging with all contents. For warranty cases only, the return postage fee will be shouldered by the customer. Once the item has been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer.