- Catch member since June 2021
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Seller Score75%
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Seller rating
Seller Score75%
- Approved online Catch seller since June 2021
OzWashroom is an online retailer and wholesaler of washroom accessories. We provide the best quality products at very reasonable price. We pride ourselves with the 100% satisfaction guarantee. We have the largest range of washroom supplies including toilet roll dispensers, grab rails, hand dryers, soap dispensers, sanitary bins, mirrors, tapware, paper towel dispensers and hand towel. We provide up to 6 years extended warranty on all our hand dryers
Return and Replacement Policy
We accept returns for any unopened, unused products within 14 days from the date the order is received. It is important that all original packaging be included to qualify for a refund.
If you ordered an item incorrectly or changed your mind, we will accept the unopened, unused product and refund deducting shipping costs. A minimum shipping charge of $32, and will incur even for items with ‘Free Shipping’.
You are eligible for complete refund for products delivered are defective, damaged or the wrong product was received from what was ordered.
Some items do not qualify for Refunds/Returns:
* All types of consumables such as: Liquid Soap, Paper Towels, Fragrance Cans, Gloves, Urinal Blocks.
* All Spare Parts.
* Any custom made orders such as braille signs.
* Any special order items that was imported or sourced specifically for the customer.
Damage Claims or Shortages
Any claims for damage and/or shortages must be reported within 24 hours, without exception. Be sure to check your deliveries upon receipt. In the event of receiving a damaged product, please contact us. We will require photos/videos of damages to the product and to the packaging.
Return Process
A request to return purchased item/s is simple and quick, Please message us via catch contact and we will revert back to you.
Upon your return request, we will usually reply within 24 business hours with a returns authorisation. If you are outside of our local area, and the product is defective, damaged or wrongly sent, we will be in contact with you to organise collection of the item or provide you with a reply paid post bag to collect the item. If the product is not defective, damaged or wrongly sent, you will need to organise a trackable way to send back the product at your cost.
Be sure to ship to our main distribution centre in Mulgrave/Victoria, unless otherwise specified.
Please allow as little as 7 days but up to 21 days for returns to be processed and credit issued after we receive the product in our warehouse. Credit will be issued to the original form of payment.
Order Cancellations
Items may not be cancelled once an order has been placed. After you receive your order, simply follow our return instructions or contact us via catch.
Restocking Fees
Items that are returned due to being wrongly ordered or change of mind of any ozwashroom brand products may be subject to a restocking fee of up to 20% and 30% of all other brands such as JD Macdonald or Bobrick...etc. A restocking fee is a percentage of the item’s price, depending on the type of item and the condition in which it is returned.