- Catch member since September 2020
- Seller rating
- Approved online Catch seller since September 2020
PerfumeWarehouse offers completely genuine fragrances with a large range for both women and men, of the top-most quality. Renowned as one of the leading companies dealing with genuine designer fragrances, you can buy with confidence with our extremely efficient processing and postage methods, with quality guaranteed.
If you receive a damaged product, please send photos of the damaged item to our Customer Care team via Catch Message, include your order number and name, and we will work with you to resolve the issue.
ALL damages or faults must be reported strictly within 14 days of receiving goods. For change of mind (only if the product is not opened and used)
We accept returns of products within 30 days of the receiving the goods, however items must be in 100% original condition for a full refund. Items returned after 30 days may not qualify for a refund, or may incur an extra 25% restocking fee.
If your product is damaged or not as described on our website, we will gladly exchange it for an alternative or issue a refund. In these cases, return shipping will be arranged at our expense.
Items that have been opened by the customer, and simply change their mind will not be granted a refund or exchange under any circumstances.
All items returned will undergo a Quality Control & Product Verification to ensure all customer claims are genuine. All returns will incur a 25% restocking fee if product not found to be faulty or case of change of mind (of item value).