- Catch member since August 2020
- Approved online Catch seller since August 2020
Razkids Australia was created to provide falimilies the ability to purchase products that help our planet and also help our children develop and be the best that they can be.
Our product list was developed with children on the spectrum in mind and helping them deal with everyday life whilst also helping the mums and dads create a safe and enjoyable enviroment for them.
Our goal is to make sure that our children's grandchildren will still have a beautiful planet to live in and are able to enjoy life to it's fullest potential.
Wrong Product or Damaged product :
Products must be returned within 14 days from the date of purchase. Please let us know and we’ll arrange the return at our own cost. All items need to be in the original packaging for the return to be accepted
Change of Mind
We're happy to accept a change of mind return as long as:
- Products are not used and still in the original packaging.
- Return shipping from you to us is not covered by us.
- Items must be returned within 14 days of receiving them.
WHERE do items need to be returned to?
Please contact us prior to sending any item back and we’ll supply the address and the procedure to return it.
HOW do customers return items?
You’ll need to provide a copy of the Tax Invoice or any proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.
SHIPPING for returns
Original shipping costs are non-refundable.
CREDIT for returns
Refund will be given using the same payment method used when the item was purchased.
A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed.
Customers are responsible for following the instructions and advice given by the manufacturers.
Please contact us via your Catch account.