- Catch member since May 2020
- Approved online Catch seller since May 2020
Red smoke alarms are quite simply – Australia’s best smoke alarms.
A complete range of photoelectric, fully compliant alarms that meet Australian Standards that are backed by a full 10 year warranty on every smoke alarm.
Returns Policy
At Red Smoke Alarms, we aim to deliver you Australia’s best smoke alarms.
We understand that there may come a time where you need to return a purchase from us and we want to make the returns process as simple and easy as possible for you.
You are also entitled to choose a refund or replacement for major failures with goods.
Change of Mind Returns – 14 Days
If you have changed your mind about your purchase, Red Smoke Alarms will be pleased to offer you a refund or exchange provided that:
- You return the item within 14 days of purchase
- You produce a satisfactory proof of purchase (being your online proof of purchase, such as a tax invoice)
- The item is in re-saleable condition, including its original packaging (if any), is unused and as sold
Faulty Goods Returns
If you believe you have purchased a faulty product, you must provide proof of purchase to receive a refund or replacement product. Proof of purchase may be your original online receipt, credit card statement or any other form of evidence.
Red Smoke Alarms may have the faulty product assessed by a third-party certified repair agent to determine the nature and cause of the fault. Red Smoke Alarms reserves the right to decline an exchange, refund or repair where any product fault is caused by misuse or neglect.
How to return your Red Smoke Alarms purchase
All Red Smoke Alarm purchases can be returned to Red Smoke Alarms.
Refunds can only be paid in the same tender as the original purchase or refunded to the account used to pay for the item.