- Catch member since November 2017
- Seller rating
- Approved online Catch seller since November 2017
Renovator Store is Australia's fastest growing online store for renovators.
Everything is IN STOCK IN AUSTRALIA ready to ship to you. Don't wait for a retail store to order something in for you - we send it out within 1 business day and you have the confidence of a full money back guarantee and easy returns.
Why is Renovator Store so affordable?
No Middle Man - We deal direct with manufacturers
No Retail Stores - No traditional retail costs, means no retail margins
We Buy In Bulk - So you save on product and delivery costs
"We are proud to offer high quality products to our customers for prices that are far more reasonable than the traditional retail market. As residential property prices are not expected to rise anytime soon, astute home-owners are looking for smarter ways to add value to their home or investment property. Therefore, the product savings and free information we offer are proving to be very popular. We hope you join us so we can help you too!"
- Scott Pendlebury
Renovator Store Pty Ltd
DAMAGED OR FAULTY ITEMS
IMPORTANT: You have 3 days to report any damaged or faulty items under this policy.
If your item(s) arrives incorrect, damaged, incomplete, or faulty then please email us at email@example.com and we will seek to rectify the issue.
Renovator Store will determine whether an item has been damaged in transit at its absolute discretion. Renovator Store will require evidence of the damage during its freight transit. Therefore it is important to record any observed or potential damage - photographs of any package damage and item damage are essential. You must retain the item and all of its product and transit packaging as it may need to be inspected by the Carrier or inspected under our Carrier insurance arrangements.
Detect faults before installation. We require our customers to check their products on arrival and before installation. That way any pre-existing fault can be identified before the product is fixed to your house. Product warranties only cover the product - not it's removal or re-installation.
Protect your products from installation risks. Sometimes products are in perfect working order when tested on arrival, but present problems when installed. For example, construction debris in water lines can foul a new tap mechanism on installation – this problem can be avoided by requesting the plumber flush the water lines before they install your brand new tap. If installation instructions are not followed strictly any resulting issues might not be covered by the product warranty.
For full warranty details see - https://www.renovatorstore.com.au/warranty
MONEY BACK GUARANTEE
1. Contact us before the deadline
You must contact us within 30 days of delivery of your Product. If proof of delivery time is not available it is deemed to be 3 days after the dispatch date.
2. We will instruct on how to return
The Renovator Store customer service team will provide directions for the return of the Product. The return directions will require the customer to return at their own cost.
3. Products returned have to be in 'as new' condition To conform with this policy the Product must be received by Renovator Store in a 100% re-saleable condition:
AS NEW: unused, not worn or damaged, and packaged "as new",
INTACT AND COMPLETE: intact with all components and accessories, labels, and manuals,
ORIGINAL PACKAGING: in all its original internal and external packaging, and
WRAPPED TO PROTECT PACKAGING: with a protective outer wrapping to protect from labels and writing on package (we recommend wrapping in brown paper or equivalent). NOTE: Do NOT write on or stick anything on the product or its packaging.
4. Return within 14 days
You must then return the product as per our directions within 14 days of us authorising the return. Renovator Store will not be responsible for any return items lost or damaged in transit under this Guarantee.
5. Renovator Store will determine the validity of the return
Renovator Store has the sole right to assess the condition of the Product before approving a refund, credit or replacement.
6. Fees may be deducted for re-packaging or re-stocking
Renovator Store is entitled to charge you a re-packaging fee if the returned item is accepted and in our opinion requires re-packaging before re-stocking. The re-packaging fee is 10% of the purchase price of the Product(s) (subject to a minimum of $20.00) which will be deducted from your refund or your store credit.
7. We refund or credit the purchase price less our Delivery Costs and any repackaging or restocking fee(s)
Where the terms and conditions of this Guarantee have not been met, we may reject the Product as a return and disapprove any refund. If Renovator Store rejects the return the Product will remain Your property. If the return is rejected, You may elect to arrange collection of the Product from Renovator Store or seek to agree a delivery of the Product back to You.
If Delivery Costs have been incurred by Renovator Store in facilitating the return process these will be payable by You to Renovator Store.