- Catch member since May 2018
- Seller rating
- Approved online Catch seller since May 2018
Your 1-Stop Shop for all Commercial Catering Supplies and Equipment. We have everything under the one roof, even the kitchen sink!
With more than 10,000 products available, Restaurant Equipment Online has become the number 1 online retailer for all commercial kitchen, food service and catering equipment, direct to the public and professional sectors
Deliveries take place Monday - Friday during normal business hours
Excluding public holidays:
Please allow 2-3 days for orders to be dispatched from warehouses, then
2-3 business days for metro Melbourne, Sydney, Brisbane and Adelaide
3-5 business days for Perth, Gold Coast, Wollongong and Newcastle
5-10 days for all other regions
- Standard delivery is done by a single driver who will bring your item(s) to the door only and not inside
- In-Home deliveries can be arranged for a fee, please contact us to discuss
- Please check all deliveries within 24 hours for transit damage and let us know immediately if there are any issues
- Standard delivery is not available to PO Boxes or remote islands, however please contact us if this applies to you and we will be happy to help arrange a solution!
Please check deliveries within 24 hours of receiving and check for any damages from transit. Let us know immediately if there are any issues.
For any warranty claims and service call requests, please contact us with a clear description of the issue you are facing. Please note, some manufacturers require smaller items (under 35kg) have back to base warranties, meaning they need to be taken to the manufacturer's authorized repair center for attention. For larger items such as fridges, freezers and other large equipment that cannot be easily moved, a technician will be arranged to visit your shop.
If you have changed your mind about a purchase, simply contact us through Catch support within 14 days of your order. Returns must be in original, unopened packaging to be accepted. You will be responsible for return shipping charges and charged 25% restocking fees of the products value. This is charged by our couriers and suppliers to cover their costs in facilitating returns.