- Catch member since March 2022
- Approved online Catch seller since March 2022
Ride Hub Australia is a team of e-ride enthusiasts who aim to promote easy, safe, affordable, and eco-friendly travelling by bringing reliable personal electric mobility technology to Australian riders.
We are your one-stop shop for the best electric-wheeled rides. We are official distributors of Australian-made and international e-bikes, e-scooters, e-skateboards, and balance scooters.
We offer a wide range of electric bikes, electric scooters, balance scooters, and electric skateboards from top brands such as Ninebot, Xiaomi, and Mercane.
We make sure that we only promote reliable brands and models that have been recognised by the industry and consumers.
Change of Mind Returns
1. Ridehub will allow a return where you have changed your mind, provided that the item in question is:
- returned within 14 days of receiving the order;
- as new and is not used, worn, or opened and has all original packaging and tags intact (including any package seals (if any) being unbroken);
- in a resalable condition; and
- not damaged in any way.
2. We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
3. You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by Ridehub, you will not be eligible for a return.
4. You may be provided with a refund only when the returned product is received, and it complies with the requirements outlined above.
5. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.
INCORRECT OR FAULTY GOODS
Our quality control teams do inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged, or incorrect product, please contact us to arrange a return delivery and a refund or exchange. The return must be received by Ridehub within 30 days.