- Catch member since July 2020
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Silver Seller95.1%
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Seller rating
Silver Seller95.1%
- Approved online Catch seller since July 2020
We get it. We know what it's like to feel the freedom of the ride. The feeling of pulling up to the local skatepark on your stunt scooter and finally nailing that trick. The thrill of screaming down the hill sideways on a drift trike. The pride of watching them be the first kid on the block to take those forward strides on their balance bike. The power of choice, custom build or straight out of the box? SCS or IHC Forks? Fender or Brake? 110 or 120 wheels? We've got you covered for the best scooter, trike, bikes, parts and protective equipment from some of the world's leading brands: Urbanartt, Triad Scooters, Oath Components, Sullivan Sport, Invert Sport and Triad Drift Trikes. We are just like you, we are rideminded.
RETURN / EXCHANGE
Item doesn’t fit or don’t like the colour?
If you are not happy with your item for whatever reason, you are welcome to return it to us for a refund or exchange it. All we request is that the products are sent back in the original packing and the goods are in the same unused and re-sellable condition as when you received them.
Please let us know within 14 days and we will arrange the return/exchange with you.
Please note the following:
• Be sure you are happy with the item as once used, returns cannot be accepted.
• Special promotional items that are not defective cannot be returned or exchanged. We ask that you choose carefully before purchasing these items.
• You are responsible for return shipping charges.
• Ensure the item is securely packaged for return transit as originally received. We are not responsible for items lost or damaged in return shipping.
Received an item that is faulty or defective when it’s delivered?
If you receive a faulty or defective product from us, please contact us via your Catch account before sending us back the goods, stating what the fault is.
For issues minor and major, we will require you to return the faulty product to us for inspection. You will need to cover the return postage cost.
For minor product faults, we can choose to:
– repair
– replacement
– refund
For major problems, the consumer can choose:
– refund
– replacement
Minor issues include manufacturing faults which lead to the product being only partially functional and is repairable within a reasonable time frame.
Major issues are when the product is unfit for purpose and non-repairable.
Time frame
Please allow for up to 2 weeks for us for inspection and subsequent solution.