Salesbay Profile

  • Catch member since June 2017
  • Seller rating
    Seller Score
    81%
  • Approved online Catch seller since June 2017

We're an Australian-based company in Victoria with products ranging from Furniture, Fitness & Home Gym, Home Décor, Household Products, Party Supplies, Building & Hardware, Outdoor Living & Travel, Vehicle, Pet Supplies and more! We offer some of the best prices for our products and a huge product range. You can simply purchase products without any hassle. Enjoy shopping here!


Shipping Policy

- Shipping address or order details generally cannot be changed after order is placed.

- All deliveries are made to the ground floor level only (not incl stairs).

- Contact prior to order for special requirements/requests including postponed delivery, two-person delivery booking or delivery involving multi-level building or stairs as this may involve additional shipping fees / be undeliverable.

- Please follow delivery with tracking number on the courier website & contact us for ETA updates if your order is not received after 10 business days. If there are any issues with goods received, please take photographic evidence on delivery date and notify us immediately for courier review.

- Some suburbs may be excluded from standard delivery depending on item ordered. We will contact you if your shipping address is undeliverable.

- We do not cover any redirection or other fees that occur due to incorrect, incomplete or unaccessible delivery addresses or any other reason to cause failed delivery.


Shipping Info Requirements

- Contactable mobile number required

- Complete address details required for dispatch and successful delivery.

- Our couriers can deliver anytime between Mon-Fri 9am-5pm. For business addresses, please ensure it is open during standard courier weekday business hours 9-5pm & lockdowns.

- Shipping address must enable a safe ATL to be made. For special ATL instructions, incorporate into shipping address details. In most circumstances where ATL can be safely made, ATL is the default delivery method due to contactless delivery policies and limited courier depot capacity. Australia Post parcels may be delivered to a local post office.


Large item orders

- Street addresses required for all large item(s) orders. Non-street addresses include the following: Parcel Locker, Parcel Collect, ParcelPoint, PO Box, Locker Bag or Mail delivery centres.

- Please arrange for able-bodied person(s) to be available on delivery date to provide assistance with unloading & carrying goods if required by courier. Couriers may be unable to deliver goods to your door if not at ground floor/stairs present.

- Address must provide parking/loading area nearby to enable delivery.

- Please contact us prior to order if unable to provide or arrange for someone to assist courier.


Returns Policy

- Furniture, Fitness & Gym Equipment, Vehicle-related products come with a 1 year warranty for product support. All other small-medium sized items come with a 3 month warranty.

- To be eligible for change of mind return, the item must be unopened, unused, undamaged and in the original condition and packaging as you have received it & notify our team within 30 days from order date.

- If 30 days have passed, please note we do not accept change of mind returns of used product. If a product issue is notified within the applicable warranty period, we can provide after-sales service.

- We do not cover shipping costs incurred if the return/exchange is due to change of mind, damage caused from non-standard use or found to be a functional item (if return was arranged from claim of fault).

- For all exchanges or order variations, any difference between the prices of the product you purchased and the new item you are exchanging will need to be settled as appropriate or agreed.

- Items excluded from Change of Mind returns are Mattresses, Personal care items, Floor stock, Items that were sold “As Is” with notified defects or variations


Refund Processing

- All delivery fees linked to order will not be refunded or credited so please choose carefully when purchasing items. For change of mind returns, items must be returned in a restockable condition. A 10% restock fee* may be deducted to cover the time and effort undertaken by our warehouse team to process return.


Returns Process

- For return requests, please contact our team for return authorisation.

- You may be required to arrange the return. If return is arranged by us, please note different courier processes apply that you will be required to follow for a successful return collection. If return results in a futiled or failed pickup, we may, at our discretion, assist with rebooking a return job depending on the cause. Completely remove all previous consignment labels before attaching new return labels to avoid delivery confusion.


Warranty

- Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage caused by our products. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.