Salesbay Profile

  • Catch member since June 2017
  • Seller rating
    Seller Score
    82.6%
  • Approved online Catch seller since June 2017

We are 100% Australian Owned Company, our warehouse is located in Epping Melbourne VIC 3076. Salesbay is specializing in selling Home Furniture, Lifestyle Furniture and Outdoor and Indoor furniture Settings. Compare with other online shopping site. With a huge product range, you can simply purchase things from us at a wholesale price without any hassle. The aim of our company is to provide you a new and convenience shopping way. Therefore, we open 24 hours a day and 7 days a week with 10 hours online support everyday.

Every single transaction is also important for us. We care about our customers; we wish our customers will have a good experience in shopping with us. Therefore, we have a very professional customer service team to assist you in item selection, payment inquiry, answering all general inquiry and provide you other kinds of help.

In order to provide a reliable and on time delivery service to our buyers, we will use Australian Express Delivery Company to ship our products. Every item you purchased will come with a tracking number; the number can let you keep your eye on the delivery status in order to reduce the risk of item loss.?


Shipping Policy

- Shipping address or order details generally cannot be changed after order is placed.

- Contact prior to order if you have special requirements or requests, including postponed delivery, two-person delivery booking or delivery involving multi-level or high rise buildings, stairs or lifts as this may involve additional shipping fees or be undeliverable. All deliveries are made to the ground floor level only (not incl stairs).

- If tracking number is available, please follow delivery on the courier website. Please contact us for ETA updates if your order is not received after 10 business days.

- Depending on size of item and suburb, some areas may be excluded from standard delivery. We will contact you if your shipping address is undeliverable.

- We do not cover any redirection or other delivery costs that occur due to incorrect, incomplete or unaccessible delivery addresses provided for the order or any other reason to cause failed delivery.


Shipping information requirements

- Contactable mobile number required. Couriers may contact you to clarify delivery details.

- Complete address details are required for dispatch and successful delivery (e.g. Unit or Suite numbers, PO Box number, etc. where applicable).

- Our couriers can deliver anytime between Monday-Friday 9am-5pm. For business addresses, please ensure it is open during standard courier weekday business hours 9-5pm and lockdowns.

- If you would like to provide Authority to Leave (ATL) instructions, please incorporate this into your shipping address details at checkout and ensure that the shipping address enables a safe ATL to be made. In most circumstances where ATL can be safely made, ATL is the default delivery method due to contactless delivery policies and limited courier depot capacity.


Large item orders

- Street addresses are required for all large item(s) orders. Non-street addresses include the following: Parcel Locker, Parcel Collect, ParcelPoint, PO Box, Locker Bag or Mail delivery centres.

- Please arrange for able-bodied person(s) to be available on the delivery date to provide assistance with unloading and carrying goods if required by courier. Couriers may be unable to deliver goods to your door if it is not at ground floor or stairs present.

- The address must provide parking or loading area nearby to enable delivery.

- If you are unable to provide or arrange for someone to assist our courier, please contact us prior to ordering.


Delivery issues

- If there are any issues with the goods you receive, please take photographic evidence on the day of delivery and notify us immediately for courier review.

- If your order is not delivered within the standard transit time frame which can be extended during peak delivery volumes or delivery restrictions (e.g. lockdowns), please contact us to lodge enquiry with courier.


Returns Policy

- Furniture, Fitness & Gym Equipment, Vehicle-related products come with a 1 year warranty for product support. All other small-medium sized items come with a 3 month warranty.

- To return for order cancellations due to defects or change of mind, our customer service team must be notified within 30 days from order date.

- For returns or exchanges, we do not cover all shipping costs incurred for the order if it's due to change of mind, damage caused from non-standard use or found to be a functional item (if return was arranged from claim of fault).

- For all exchanges or order variations, any difference between the prices of the product you purchased and the new item you are exchanging will need to be settled as appropriate or agreed.

- To be eligible for return, the item must be unopened, unused, undamaged and in the original condition and packaging as you have received it.

- Excluded Items are Mattresses, Floor stock, Items that were sold “As Is” with notified defects or variations


Refund Processing

- All delivery fees linked to order will not be refunded or credited so please choose carefully when purchasing items. For change of mind returns, the item must be returned in a restockable condition. A 10% restock fee* may be deducted to cover the time and effort undertaken by our warehouse team to process return.


Returns Process

- For return requests, please contact our team with details. An order identification slip for return authorisation.

- You may be required to arrange the return depending on the situation. If return is arranged by us, please note different courier processes apply that you will be required to follow for a successful return collection. If return results in a futiled or failed pickup, we may, at our discretion, assist with rebooking a return job depending on the cause. Completely remove all previous consignment labels before attaching new return labels to avoid delivery confusion.