- Catch member since April 2021
- Seller rating
- Approved online Catch seller since April 2021
Hi fellow Shopaholics!
We are a family run business and have been in retail since 1999, back in the Internet dark ages!
Here in our little store, you’ll find a heavy focus on beauty & skin care. We offer branded cosmetics, skincare, and hair care at a great discount off the retail price. As our family dynamics have changed, with 2 little ones running around, so too has our product range. We've also added things the kids enjoy, the newest and trendiest! We also stock things for the home & office; not that exciting to shop for but, hey, can’t live without them! We are far from a one-stop shop, but we do hope you will find always find something interesting.
We want you to be completely satisfied with everything you purchase from Shopaholic Mode online.
If for any reason you wish to return the product to us, you can do so within 14 days of receiving your order, provided the product is unused, in its original condition. The cost of freight for the return product will be your responsibility.
Refunds, exchanges or credits cannot be given for special order or custom made items. We reserve the right to refuse a refund or exchange if items are returned used, soiled or damaged.
Under no circumstances will a refund or credit be given if the products received are used, worn, washed, soiled, damaged or without the original packaging. These items will be returned to the customer with the customer liable for any return shipping costs. Once goods have been received by Shopaholic Mode a refund will be issued. Postage and handling charges of returned products are not refundable unless a product is deemed faulty.
Please note: It is suggested that you send your return package by receipted or express post as Shopaholic Mode cannot be held responsible for any product lost or damaged in transit.
All refunds are made the same way as the original payment method was made.
Shopaholic Mode takes pride in supplying quality products. If goods are found to be faulty, as a result of manufacturing defect, you must contact us within 7 days of delivery in writing (by email through Catch messaging). We will then work out the best way to rectify this.
Shopaholic Mode reserves the right to assess the condition of returned goods prior to offering a repair, exchange or refund. This may result in the product being sent away for assessment and a repair, exchange or refund being refused.
Freight costs for returned products for repair will be the customer’s responsibility to and from Shopaholic Mode. Your product will be assessed upon arrival. If deemed a manufacturer fault, postage will be refunded and the product will be repaired or replaced. If the returned product is not deemed a manufacturer fault, all costs involved will be incurred by the customer, including return postage.