Skillmatics Australia Profile
- Catch member since November 2019
- Approved online Catch seller since November 2019
Skillmatics was started with a clear goal - to develop innovative products for children, which build core skills and reinforce key learning concepts - all through the joy of play!
Our team of educationalists has developed a range of products that engage young learners as they experience the enduring joy of discovery and self-learning.
We are committed to our vision of bringing happiness to millions of children while helping them realize their full potential - one Skillmatics product at a time!
All our products come with 30 Days 100% Money Back Guarantee – No Questions Asked! We at Skillmatics Australia take pride in providing quality products to our valued customers.
In unfortunate circumstances, if any product you received from us does not match the description or if the item is defective, please contact us within 48 hours of receiving your order. We will make sure that all of your issues are resolved. We will arrange to deliver the correct items or return all your payment.
For defective or faulty products, please take photos or videos and email us via your Catch account – we will replace or refund your purchase after confirmation.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us.
To arrange the return of your product and returning address, contact us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.