Smart Buy Direct AU Profile

  • Catch member since July 2021
  • Seller rating
    Silver Seller
  • Approved online Catch seller since July 2021

We appreciate your visit to our online store. Thank you for taking the time to read a little bit about us. We believe that knowing who you're purchasing from and having a little bit of background into our ethos and goals, go a long way toward building good customer relations and service.

Who are we:

Smart Buy Direct AU. As a rapidly growing Australian-owned and proud player within the Australian Online Shopping space, Smart Buy Direct AU has been experiencing unrivaled growth. Our commitment to meeting Australian consumers' needs, with a service-based approach and human philosophy, sets us apart.

We are a team of experienced professionals, who have been working in the retail and e-commerce industries for well over 15 years. Our dedicated staff have years of experience working in the retail supply industry and looking after all types of retail products, from clothing and fashion to electronics and technology. We pride ourselves on being the trusted alternative to other large online global marketplaces as we truly know what Australians are after for their online shopping needs and also customers abroad.

Our Retail Side:

We are an online-based retail company headquartered in Sydney, Australia, and have a global supply chain spanning from Australia to Asia. We engage primarily with authorised Australian suppliers of quality brands and goods with warehouses located in Sydney, Melbourne, and Brisbane and also have partnerships with manufacturers and wholesalers from China, Taiwan, and Japan.

Our staff are all knowledgeable about everything retail and are always happy to help. OPEN 7 DAYS A WEEK/ 24 HOURS A DAY with our Customer Success Team available for phone calls Mon-Fri 9 am - 5 pm AEDT on 1300 367 097.

Smart Buy Direct AU Pty Ltd is a registered Australian Private Company with the following Australian Company Number (ACN) 652 641 042 and Australian Business Number (ABN) 92 652 641 042.

Find our company registration on the Official ASIC Registration Website, Smart Buy Direct AU Pty Ltd.

Where are we Located:

Our office is headquartered in Sydney, Australia, and large warehouses in Sydney, Melbourne, and Brisbane, Australia allow us to operate a purpose-built online retail business that is able to service the whole of Australia and New Zealand. This allows us to keep high levels of stock, and have storage and buying power to keep prices low. Our warehouses/dispatches are not open to the public. All of our advertised products can be found on our online store.

What is our Goal:

Our main goal is to provide good old customer service. Coming from a retail background and helping people with their wants and needs on a daily basis gives us the experience of helping people. Send us an email, we're happy to help where we can.

Smart Buy Direct AU is dedicated to offering our members the best products and is here to help if your order is not quite as expected. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (“Law”). You are entitled to a replacement (subject to stock availability) or refund for products that may have a major failure, as well as compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Smart Buy Direct AU offers 60-day and FREE returns windows on all purchases. You must return items in their original packaging and in the same condition as when you received them. If you don't follow our item condition policy for returns, you may not receive a full refund.

Smart Buy Direct AU generally offers a 12-month warranty on products sold and fulfilled by us, unless stated otherwise. Some products will be provided with an extended warranty. Damages that occur as a result of misuse of the product by the user will not be covered by our warranty.

The warranty does not cover any accessories or bonus gifts. With regards to the accessories and bonus gifts, they would be noted in our listing, including (but limited to) battery, carry bag, etc.

Warranty Claims:
ALL Claims need to be sent to us via email. In order to prevent unnecessary warranty claim delays, we ask that the following be included in the initial claim email:

Order Number
Manual with missing parts indicated (if applicable)
Images/Video clearly showing fault (if applicable)
Images/Video clearly showing goods in the original packaging (if applicable)

PLEASE NOTE: All images and videos must be attached to emails at an appropriate size, we are not able to make a clear assessment of image thumbnails.