SUNTUREX Profile

  • Catch member since November 2018
  • Approved online Catch seller since November 2018

SUNTUREX is an Australian based company with 25 years of experiences in home textile productions, in particularly bath and beach towel productions. We created COTTONAGE and MOONESSA brands to achieve our utmost priority which is to establish a direct link between the producer and the consumer at competitive prices.


Our collections are designed in Australia and weaved by our master weavers at our main studio in Buldan, Turkey.


To be able to provide you our highest quality collections at a fair price and ensure 100% customer satisfaction, we consider the following as our principles:

1-No compromise when it comes to product quality;

2-No middle-man. Enjoy the benefits of buying directly from the producer.

3-Getting rid of unnecessary packing and handling cost. Our products come only with the necessary packaging (care label and protective cover). All other promotional or informative packaging is provided online on our website. In this manner, we are able to reduce end-product costs and protect the environment.

4-100% Customer satisfaction Guarantee. We trust the quality of our products and guarantee 100% customer satisfaction. In case of any dissatisfaction or otherwise, you can return the item for a full refund.

5-Free standard shipping Australia-wide. Dispatch in 1 business day. ( Monday - Friday )


SHIPMENT

Your order will be dispatched within the same day of receiving payment (Monday-Friday) and you should expect to receive it three or four days after dispatch. You will receive the tracking code as soon as your package is shipped.

In the very unlikely event that your item is lost or damaged during post, then WE are responsible and will issue either a full refund or replacement.

RETURNS

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

You can return a product for up to 30 days from the date you purchased it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please keep the receipt.

Who pays the cost of return shipping will depend on why you're returning it. If the buyer is returning an item because it doesn't match the listing description or arrives damaged or faulty, then we are responsible for the return shipping costs, otherwise, the buyer is responsible for the return shipping costs.