Sunyee Profile

  • Catch member since June 2017
  • Seller rating
    Silver Seller
    95.9%
  • Approved online Catch seller since June 2017

BASED IN AUSTRALIA



SUN YEE INTERNATIONAL is a Melbourne based leading online seller and the fast growing company in off-road, automotive, 4x4 and outdoor lighting industries
We deliver a wide range of high quality LEDs, HIDs and Trailer Lighting products for Trucks, 4x4, UTE and Boats with competitive price. We have professional online and sourcing experience for over 10 years. Our portfolio of commercial and easy online navigation enables people around the world to shop online 7 days a week.



MEET THE TEAM



At Sun Yee International, every dollar you spend equal to the double standard of customer service. Honesty and integrity are the keys to providing you the best value for your time and money. Every inquiry you send is dedicated being answered with ONE business day. We are enthusiastic in the way we operate our business and present you the most willing customer service team.



With our portfolio of commercial, in Sun Yee International, you do not need to compromise quality for a great deal.


CHANGE-OF-MIND



If not satisfied, please let us know and you can return it in original or re-sell condition via air registered mail within 30 days of your receiving the item for a free exchange or refund. Applicable freight fees plus a 20% restocking fee will be deducted from your refund in cases where you have changed your mind and wish to return your product.



Sun Yee International allows customers to return goods where a customer changes their mind in accordance with clause 17 of Catch's Terms and Conditions of Use and Sale provided the customer meets the requirements set out in that clause and below.



Customer is allowed to return goods for change of mind where the goods are


1. returned within 14 days of the customer’s order being received;


2. as new and are not used, worn, or opened and have all original packaging and tags in-tact (including any package seals (if any) being unbroken);


3. in a resalable condition;


4. not damaged in any way.



The customer bears the risk of return and is responsible for the costs of return postage.



The goods will only be refunded once the goods are confirmed as received. The initial shipping fee charged to the customer to send the goods will not be refunded or credited.



Where a customer returns goods as a change of mind return, and the goods do not meet the criteria set out in this clause, the goods will be sent back to the customer at the customer’s cost. If the customer does not agree to pay for the goods to be sent back, we may negotiate a resolution with the customer.



EXCHANGE FOR A HIGHER/LOWER VALUE OF PRODUCTS

If you changed your mind or you purchased a wrong item, and wish to exchange the product to a higher or lower value of goods. You can send back the products in original conditions and package, depending on the complexity of the case, we may require you to cancel the original orders or pay (or being paid back) for the difference in order to complete the exchange. Please note you will need to pay for the return postage fees.



DEFECTS, FAULTS OR WRONG ITEM



Where products were defected or you have received the wrong products, and products were required to be sent back, Sun Yee International will pay for the returned postage. Please contact us via your Catch account if you would like to make a claim. Please see our warranty section for more information.