- Catch member since June 2017
- Seller rating
- Approved online Catch seller since June 2017
100% Australian owned importing company located in Sydney.
Defective item received It is fairly rare that an item is DOA (dead on arrival). However, if it does happen, you must notify us within 14 calendar days from the date of your product being dispatched from our warehouse of any damage or faults. The product needs to be returned within 30 days of the purchase date.Please contact us first, we will provide an address to return the item.Charges may apply if the claimed DOA items is non-defective or has been used, crashed, abused, misoperated or modified in any form. Returning defective item Buyer should pay return postage and keep item in original package.We will fix or replace and send back to customer. Please return item in original packaging.Shipping and handling fee is non-refundable.Return items which are non-defective are subject to a 20% restocking fee.We recommend to use registered post.