Switchedonkids Profile

  • Catch member since May 2020
  • Seller rating
    Seller Score
    88.4%
  • Approved online Catch seller since May 2020

SwitchedonKids is focussed on selling STEM / educational toys. We are committed to engage and enhance 3-15 years kids learning and young adults’ learning while playing with toys. Our educational toys have high potential for mental development.


Toys are the best investment in kids after your personal time. The educational toys are meant to challenge the kids brain, learn principals of maths, science, astronomy and support teachers and parents in child’s learning / education. Our Toys are liked by Kids, Parents and Teachers. Best Gifts for Christmas


Our mission is to Positively impact lives of 500,000 STEM focused kids by making learning fun while playing with toys.


Our point of difference is in the passion to create a community of inquisitive kids and parents to connect, learn, share and celebrate the stages of a child’s learning environment. Every toy has a list of potential learning outcomes, which is tested through a quiz and feedback from the customer. Our shipping charges are very competitive and we offer free shipping on orders over $110


For faulty / defected items:

A. If an item is defective as a manufacturer's fault or defect, please contact us within 7 days of purchase for assessment.

If an item is identified as a manufacturer faulty item after assessment, there are two options for the buyer:

• We will fully refund the purchase price, or
• We will provide a replacement.

B. If an item is assessed that is not faulty, Postage and Handling fee is required to pay to Switchedonkids to resend your item back.


For changing mind or incorrect selection:

If you would like to return an item because you changed your mind or made a wrong selection.

The item must be in re-saleable condition including that:

• It is in its original packaging, including instruction manuals etc;
• It is unused and in its original condition.
• The handling and the postage will be borne by the customer and the refund will be just made for the item cost.
• If it is not received in brand new condition, a refund will apply minus a 20% restocking fee.

ADDRESS CHANGES:

If you enter the incorrect name or shipping details and the item is returned to us via Australia Post, you will be subject to a RTS(return to sender) fee if we are unable to change the details before dispatch, and well as a reshipping fee (dependent on the items weight). We are not responsible for these changes if there is a mistake entered by the buyer.


RETURN PROCESS

If you have a problem with your goods, please contact us. We will investigate your issues and advise you whether your product may be returned and, where required, we provide you with instructions on how to return your goods with reasonable care),
Refunds will be issued using the payment method used for purchase. We aim to process refunds and replacements within 30 days of receipt by us of the original product,